Customer loyalty can seem elusive at times, going from fleeting to in abundance. There are multiple factors that impact a customer’s decision to remain loyal, especially within the services industry. Here are just a few of these factors and ways to improve customer loyalty.
Trying to find top project managers and thought leaders with stellar PM advice to assist project teams with project planning and execution is critical...and it can be daunting.
Whether you’re a C-level executive, Project Manager, student, or just someone interested in project management, odds are you don't have a lot of time to spend scouring the internet for the best project management resources.
In my article for CIO, “5 trends that will transform project management,” I covered the increasing need to focus on strategy, leveraging employee strengths over hierarchies, increased accountability, social responsibility, remote work and a greater emphasis on softer skills.
When it comes to being a leader, almost any skill, attribute, or characteristic has the potential to become a strength or the risk of becoming a weakness. No matter how experienced or knowledgeable, all management possess weaknesses, but how can you turn that weakness into a leadership strength?
On any given day projects are complicated. When complexities give rise to uncertainty and issues, it can cost even the best project leaders many rough sleepless nights. Regardless of project skill or experience, any Project Manager can — and will — find themselves faced with multiple factors that can decrease the chances of success and increase the risks of failure.