Raymond Grainger

Ray Grainger is the Founder and CEO of Mavenlink.
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Recent Posts

2017 Economic Trends: The Specialization of Labor & Global Resourcing

In the world of services, we’ve seen global resourcing strategy come up a lot in recent discussions. That is because today what are seeing is a dramatic acceleration of the specialization of labor. There is a reduced call for the Renaissance man, who can do a little of everything. There is a greater call for people who have specialized skills and as a result, a great need for global resourcing strategy.

The 2017 State of the Services Economy Series: An Introduction to the Service Level Economy

I see more opportunity for businesses in the services sector than at any other time in my 30 years of experience in related industries. Economic forces are driving a tremendous amount of demand for a myriad of services.

A Note from Mavenlink CEO about the Company’s Recent $39 Million Investment from Goldman Sachs

This is an exciting time for the services industry, and investors know it too. It is expected that firms within the creative and professional services sector — notably marketing agencies, IT services firms, management consultants, engineering firms, and architecture firms — will generate $3 trillion in 2016. And this market opportunity is growing rapidly, at least 2x the average GDP growth in the US.

The Four Surprisingly Obvious Challenges for Today’s Service Providers

This article is excerpted from the exclusive Mavenlink ebook, Thriving in a Service Level Economy.

The Great Enabler: Technology

This article is excerpted from the exclusive Mavenlink ebook, Thriving in a Service Level Economy.

Payment Schedule: How to Get Clients to Approve Work

Without timely client approvals, you may not be able to collect cash. To make sure you stay on payment schedule, try these three best practices for gaining client approvals. 

What is the Globalization of Services?

This article is excerpted from the exclusive Mavenlink ebook, Thriving in a Service Level Economy.

How to Handle Difficult Customer Situations

In 30 years of serving clients, I’ve seen all sorts of situations, from clients who communicate poorly to those who seemingly can’t be pleased.  Oftentimes, there were steps on my end I could take to make the situation better with any relationship. In this post, I’ll share with you the three core best practices I’ve learned for how to handle difficult customer situations.

How to Build Customer Trust in 6 Steps

Trust is critical in any client-provider relationship. Your clients should be able to trust your quality of work, ease of communication, and that you can deliver what you promise. At the start of every relationship, building customer trust should be a core value you focus on. Over time, serving some of the biggest-brand clients in the world, I developed my own core set of six steps for how to build customer trust.

The Evolution of Businesses Ecosystems

This article is excerpted from the exclusive Mavenlink ebook, Thriving in a Service Level Economy.