The Manager's Guide to Building A Positive Feedback Culture

Feedback is natural at agencies. Done right, feedback can be a source of constructive conversation that guides employees toward improvement. When a strong feedback culture exists, the whole organization benefits.

2017 Economic Trends: The Specialization of Labor & Global Resourcing

In the world of services, we’ve seen global resourcing strategy come up a lot in recent discussions. That is because today what are seeing is a dramatic acceleration of the specialization of labor. There is a reduced call for the Renaissance man, who can do a little of everything. There is a greater call for people who have specialized skills and as a result, a great need for global resourcing strategy.

The Five Step Guide to Change Management in the Service Level Economy

Gaining team buy-in is critical to implementing a new system or process. Many companies do a great job selecting the system or process that will yield new efficiencies. However, it’s just as important to focus on the people affected by the change. The two ways you do this are through team communication and involvement.

How to Become the Go-To Business Guru at Your Company

“Guru” comes from Sanskrit many years ago, meaning “heavy, weighty.” The Oxford Dictionary cites the first use of “business guru” in a 1960s issue of Business Week.  So what makes someone a weighty business guru?

The Five Most Important Factors in Professional Relationships (According to Modern Thought Leaders)

It is imperative for any individual striving for success in the workplace to learn how to establish professional relationships. Take note, as thought leaders from Forbes, Entrepreneur, and Chron weigh in on the five most important factors involved in professional relationships.

Five Love Languages and Other Frameworks to Empower Yourself

“Greatness belongs to those who have mastered their internal world.” — Brendon Burchard

This is one of my favorite quotes from Brendon Burchard’s Motivation Manifesto. In the quote, Burchard’s point is that greatness comes from within. You need to understand yourself before you can contribute anything truly wonderful to the world.

The Beginners Guide to Motivating Your Team: The Top 6 Do's & Don'ts

As a leader, you have no doubt discovered that one of your biggest challenges is not just how to motivate your team, but how to maintain a consistent and ongoing tenor of morale that translates into results.

The 7 Keys to Reduce Employee Turnover According to 7 Famous Leaders

Retention. Attrition. Turnover. These words ring loud in the ears of business leaders. While all turnover may not be preventable, there are strategies that management can use to reduce the number and frequency of workers who join the ‘dearly departed’.

TED Talks Leadership: 5 Videos You Need to Know

TED Talks leadership videos do more than stir your curiosity. They’ve become a go-to for the leading ideas on where our world is heading. With thousands of videos to pore through, I wanted to offer you the 5 TED Talks I recommend to business leaders across the country.

Swift Trust in the Gig Economy

There’s growing evidence that recent growth in U.S. employment has been almost totally the result of an increase in part-time and freelance work. A startling analysis by economists Lawrence Katz of Harvard University and Alan Krueger at Princeton University, reported by Dan Kopf in Quartz, lays out a stark reality: