Project managers are responsible for the success of each product and service your company delivers. They are responsible for the financial success, client satisfaction, and smooth collaboration of every task your company undertakes. But what separates a project manager from a team leader, and what are the signs you need more project managers or better ones? We asked five experts around the globe for signs you need a new PM. Here is what they said.
Trying to find top project managers and thought leaders with stellar PM advice to assist project teams with project planning and execution is critical...and it can be daunting.
In our most recent Ebook, The Five Most Critical Project Metrics, we dig into the most important success measurements for project managers at services organizations. This blog is an introduction to the three most prominent challenges that services face and how metrics and BI can play a major role in success.
We are in the early stages of a transformation that will change how we work forever. In a recent report, Power Shift: The rise of the consumer-focused enterprise in the digital age, the Kellogg Institute documents how the digital revolution has created a power shift from sellers to buyers.
The service industry has a unique pain. That is, it's products are it's people. Because of this, there are imperative steps involved in managing a project, and team— a project management checklist is a great way to start.
Here’s the bad news: Research indicates that 80 percent of companies think they deliver “superior” customer service, but only 8 percent of customers agree that the same companies actually do.