A First Look Inside The Resource Management Lifecycle Model

Today, we can definitively state that we are in a services economy. The services sector, including professional services, marketing, IT, and consulting, to name a few, has experienced an epic rise in demand in the last decade. 

The Benefits of Artificial Intelligence on Workplace Productivity

In a recent study, Forrester Research predicted a “greater than 300% increase in investment in artificial intelligence in 2017 compared with 2016.” The benefits of artificial intelligence on productivity are incredible and we are in a moment in time where the possibilities are becoming quite endless. 

Trendsetting Companies That Are Nailing Employee Recognition

The American workplace has changed. For better or worse, hiring the right people is no longer the holy grail it used to be—it’s just a start. Now, more than ever, employee recognition is a key ingredient for reduced turnover, increased profitability, and overall success.

The Future of Work Series: The Best Freelancing Sites for the Gig Economy

The makeup of the global workforce has—and continues to—respond to the increased demand in short-term, specialized workers. In fact, the Intuit 2020 Report recently predicted that 40 percent of American workers that will be contractors, service providers, and freelancers by 2020.

How to Reduce Employee Attrition Before You Lose Profits

High employee attrition costs way more than you think. A study by the Center for American Progress recently found that the cost of employee turnover for a single worker can add up to more than 16 percent of their annual salary, and for un-salaried employees it can come to a whopping 213 percent of their wage especially when it comes to individuals with specialized training.

Eight Tips to Immediately Improve Client Relations at Your Services Organization

The services industry has an innately unique business model that does not offer tangible or manufactured products for profit. Instead, service organizations leverage their talented network of consultants and employees to provide time, skill, and expertise to an outside party.

13 Super Simple Ways to Show Employee Appreciation Without Breaking the Bank

According to a study by Gallup, “The number one reason most Americans leave their job is that they don’t feel appreciated. In fact, 65% of people surveyed said they got no recognition for good work this year.” It seems simple enough—if you show your employees you appreciate them, they will in turn be more engaged and less inclined to leave your organization. However, finding unique and inexpensive ways to appreciate employees has gotten increasingly difficult as recognition programs have...

Five Business Hacks for Effective Resource Planning During the Holidays

The holiday season is a scheduling headache for all businesses, but leaders in the services industry face unique challenges. It’s nearly impossible to complete projects efficiently, on-time, and on budget, if you do not have a handle on resource scheduling and capacity. During busy holiday periods, you have to schedule around company holidays and vacations, and overall availability drops. As a result, it's likely that your revenue will decrease, and your ability to deliver client work will...

The 2017 State of the Services Economy Series: An Introduction to the Service Level Economy

I see more opportunity for businesses in the services sector than at any other time in my 30 years of experience in related industries. Economic forces are driving a tremendous amount of demand for a myriad of services.

9 Unique Ways to Maintain Company Culture Across Virtual Teams

Organizations have always held company culture in high regard as one of the basic necessities for employee satisfaction and overall success. Leaders have spent years cracking the code for the best way to promote a positive culture at your organization—to meld company vision, values, norms, systems, beliefs, and habits—in an effective and inspiring way.