Uncovering the Challenges Associated with Managing Contract Workers

The Gig Economy is growing, quickly. Many employees that once worked full-time jobs have opted out for a more independent and fluid role in today's contract workforce. Gig work is on the rise, and this blog discusses the challenges associated with managing contract workers as opposed to full-time employees.

Understanding the Relationship Between Company Culture and Brand

In a recent Harvard Business Review article, Denise Lee Yohn discusses the challenges organizations face when trying to establish a brand that is in line with an audience's needs and wants. This blog explores what steps can be taken to ensure your culture, brand, and audience are all in sync. 

The Gig Economy Demands Expert-Level Contractors

The emergence of a flexible and liquid workforce is changing how businesses can innovate for the future. A major trend of the gig economy is the growing demand for expert level (rather than entry level) contractors and freelancers. 

The Secret to Success: Leverage the On-Demand Workforce

In our most recent report, Mavenlink and ResearchNow joined forces to survey over 300 executives across a diverse range of industries to understand how on-demand workers are changing the way we do business. The research confirms that businesses in every sector are adapting to the reality of a gig economy.

Introduction to the White-Collar Gig Economy

Our most recent research report highlights the dramatic transformation occuring in today's economy—the shift to contract work. This blog will introduce the concept of the growing white-collar gig economy and the four trends driving this shift. 

10 Performance Metrics Examples Project Managers Can't Afford to Miss

Project management is riddled with complications. It is imperative to keep track of performance metrics throughout the entirety of a project's lifecycle. Keeping track of key performance indicators allows a more accurate understanding of project status, success, and profitability. Check out these 10 examples of key performance metrics that every project manager can't afford to miss. 

Customer Loyalty 101: The Do's & Don'ts

Customer loyalty can seem elusive at times, going from fleeting to in abundance. There are multiple factors that impact a customer’s decision to remain loyal, especially within the services industry. Here are just a few of these factors and ways to improve customer loyalty.

How Service Industries Can Develop a Sustainable Competitive Advantage

What gives your company its competitive advantage? Here are some of the considerations and risk factors companies like yours need to weigh to establish a sustainable competitive advantage.

The Key to Success for Services: Moving Operations to the Cloud

There are very few industries that can benefit from adopting a cloud-based technology environment like the services industry. The shift to the cloud has occurred across all facets of our economy—but project, rather than product-based organizations, experience a greater cost-benefit from moving operations and data to the cloud. 

How to Create a Competitive Business Analysis

Even if you think you’re the first to have a business idea, there are likely other options in the marketplace. There is always someone out there offering something competitive to your product or service.

The Four-Step Guide to Dealing with Difficult Customers

In 30 years of serving clients, I’ve seen all sorts of situations, from clients who communicate poorly to those who seemingly can’t be pleased.  Oftentimes, there were steps on my end I could take to make the situation better with any relationship. In this post, I’ll share with you the three core best practices I’ve learned for dealing with difficult customers.

How to Gain A Competitive Advantage with Customer Trust: 6 Simple Steps

Trust is critical in any client-provider relationship. Your clients should be able to trust your quality of work, ease of communication, and that you can deliver what you promise. Not to mention, customer trust is an ideal way to gain a competitive advantage over your market.

Seven Highly Successful Individuals Weigh In On How to Network in 2017

Every time you go to an event, it doesn’t take long to notice that there are a few networking superstars in the room who hand their business cards to every single person they meet. They often know hundreds and even thousands of people, but when it the time comes to call in a favor or score an important meeting, they come up empty handed. Ever wonder why?

How to Increase Customer Satisfaction During the Digital Age

Here’s the bad news: Research indicates that 80 percent of companies think they deliver “superior” customer service, but only 8 percent of customers agree that the same companies actually do.

Ditch Resolutions This New Year: 5 Big and Inspiring Business Goals for 2017

You’ve decided to ditch that tradition of making (and breaking) resolutions once and for all. Congratulations. So, now what? Close your eyes and imagine it is one year later. What would you like your company to have achieved? What obstacles will you have overcome, and what are the chances you actually will achieve those ends?