Gaining team buy-in is critical to implementing a new system or process. Many companies do a great job selecting the system or process that will yield new efficiencies. However, it’s just as important to focus on the people affected by the change. The two ways you do this are through team communication and involvement.
New offers get the innovative juices flowing amongst services teams. But, they can also create a lot of stress on your business model — it’s hard to be innovative and profitable. Not to mention that with the pace of change in professional services today, many PSOs are feeling the need to accelerate time to market for new PS offers to capitalize on industry trends.
There’s no silver bullet for lifecycle management. Great companies find their own ways to delight and retain customers while delivering on their promises.
This article was originally published on PS Village; view the original here.
Imagine this scenario: Your employee finishes a project Friday at 3 p.m. He logs his hours and has two hours left before the weekend starts. He can either start the next project task, or he could just charge the extra two hours to the prior project task that he’s already completed.