Chris Scalia

Recent Posts

The Five Step Guide to Change Management in the Service Level Economy

Gaining team buy-in is critical to implementing a new system or process. Many companies do a great job selecting the system or process that will yield new efficiencies. However, it’s just as important to focus on the people affected by the change. The two ways you do this are through team communication and involvement.

Launch New Offers Profitably | Mavenlink Checklist

New offers get the innovative juices flowing amongst services teams. But, they can also create a lot of stress on your business model — it’s hard to be innovative and profitable. Not to mention that with the pace of change in professional services today, many PSOs are feeling the need to accelerate time to market for new PS offers to capitalize on industry trends.

5 Tips for Effective Global Resource Management

The services industry is seeing professional services leaders take additional steps to effectively manage their global talent pool. As the SVP of services at Mavenlink , I stand by all of these tips for more effectively managing your resources globally.

4 Steps to Improve Utilization Rate

Increasing utilization can have a huge impact to both your top and bottom line. For a 100 person services team, increasing billable utilization by one hour per week per person at an average realized bill rate of $200 per hour increases your annual revenue by $1M.

A 3 Part Customer Journey Map That Can Change Anyone’s Lifecycle Management

There’s no silver bullet for lifecycle management. Great companies find their own ways to delight and retain customers while delivering on their promises.

Incentive Plan Design: Get This Right and You Will Kill It in 2016

This article was originally published on PS Village; view the original here.

Imagine this scenario: Your employee finishes a project Friday at 3 p.m. He logs his hours and has two hours left before the weekend starts.  He can either start the next project task, or he could just charge the extra two hours to the prior project task that he’s already completed.