Matt Draper

Recent Posts

Mavenlink Industry Cloud for Professional Services™ - What is it and Why Do You Need It?

The increasingly complex, fast-paced world of professional services needs more than talented workforces and insightful managers, it needs a technology solution that can identify and support everyday business at the speed of demand.

Make the Most of Your Data: BI Trends on the Horizon

In today’s digital world, there’s no shortage of data. In fact, businesses and customers are generating new data around the clock. But data by itself holds no value—it’s what you do with it that matters. That’s where business intelligence (BI) solutions come into play.

Are Your Clients Unhappy? Look for These Signs

For services-based businesses, two things are essential: providing consistently high-quality work and staying in tune with your clients’ needs. While this may seem obvious, it’s easy to miss the telltale signs of an unhappy account—especially when your days are filled with back-to-back projects for multiple companies.

Make Every Minute Count: Why Time Tracking Still Matters

The term “time tracking” can bring to mind the outdated practice of punching in and out and bosses who furiously micro-manage every second of the workday. But these negative connotations overshadow the good side of time tracking. Making it easy for managers to see exactly how and where their team members are using their time actually leads to many positive outcomes—which aren’t achievable without that visibility.

Is it Time for a Professional Services Automation Update?

For many companies, Professional Services Automation (PSA) software has been a lifeline for streamlining operations, simplifying time tracking, and making project management and resource management more efficient. But like any technology advancement, what was once a breakthrough can over time become a little worn around the edges (we’re looking at your dusty DVDs and wired headphones). With the expansion of APIs and better integrations, growth in artificial intelligence (AI) algorithm...

Keep Your People Happy in the New World of Work

The past year was a tumultuous time for companies and employees, alike. Internal shakeups, project pauses, even layoffs. Employees are trying to understand what the “new normal” means for their careers. Companies are exploring what staffing models look like in the future. Through all of this uncertainty, retaining your most valuable resources is essential. 

Striving for Greater Client Satisfaction? Make Them Joint Owners

In real estate, joint ownership involves two or more partners sharing control of a property and each having a duty to its well-being. Whether ownership is held equally or in different percentages, everyone is invested. It’s that idea of investment that makes joint ownership a powerful way to think about client relationships and drive deeper satisfaction.

Maintaining Profitability Through Periods of Unpredictable Demand for Your Services

Services businesses are at a challenging time in the industry and need a direction forward.

Services firms run on maintaining tight profit margins and keeping a workforce that can respond well to the constant changes in clients needs. Whether clients suddenly need a massive project for a new business initiative or simply want maintenance work on their online presence, a services firm will need to have their team constantly at the ready so they can start at a moment’s notice. But what happens...

5 Ways to Avoid Cutting Your Workforce

The year 2020 was a challenging time for businesses around the world in nearly every industry. The COVID-19 pandemic brought sudden changes to daily work life and reduced revenue in ways that have left organizations scrambling for solutions. In many cases, layoffs have been the go-to solution for companies looking to reduce costs and maintain margins. However, downsizing your workforce is not the only way to reduce costs and, in many cases, may create more complications for teams who...

Fine Tuning Performance to Move From Managing Utilization to Optimizing Resources

Fully optimizing each member of your team is a dream for every business. By calculating utilization rates and determining where every resource can be best used, businesses can supercharge productivity without burning out team members. However, many companies today have increased their teams’ utilization to the next level yet still find themselves unable to reach the goals they have set. So what’s holding them back?

Supercharge Resource Management with Data Science

Resource managers often rely on strong communication and instinct to guide their teams for success. However, the modern age of business has increased the speed of work and the number of variables that go into every task. When combined with the rise of remote work, relying on these soft skills is no longer enough to succeed. As a result, more resource managers are turning to data science than ever.

4 Steps to Optimize Resource Scheduling for Agencies

Agencies run a tight ship, carefully balancing the need of their clients, the continual cycle of new projects and the resources required to keep everything running smoothly. Oftentimes, even the most successful agencies can be affected by resource management mistakes, creating unnecessary costs and project delays.

Does the Future of Your Business Require a Hybrid In-Office/Remote Work Model?

Since the COVID-19 pandemic, companies around the world have embraced remote work for the health and safety of their teams. However, offices still play a role for many businesses and  provide a central hub. While the future is not set, it’s likely that the changes created by the pandemic will have lasting effects on how teams work, with many surveys showing that a remote work option will be desirable well into the future.

Online Collaboration in 2021: Evolution or Revolution?

The world of online collaboration and communication has become an increasingly important aspect of every business, driven by the switch to digital files and distributed workforces. Whether you are working completely remote, in a centralized office, or a combination of the two the COVID-19 pandemic has made online collaboration even more critical to the success.

Retooling the Tech Stack: What Does the Pandemic Expose About Your Technology?

The COVID-19 pandemic has created new challenges for businesses around the world, forcing companies to adapt to new work circumstances and revealing processes that no longer work in this new way of doing business. It has also exposed weakness in the technology solutions that companies have depended on for years.