Meghan Heffernan

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Recent Posts

The Guide to Handling Difficult Clients: Part Two

Continuing to serve a client that has a negative impact on your business is serious and compromises more than team morale. It risks bringing down your business altogether.

The Guide to Handling Difficult Clients: Part One

Clients — we love them. We need them. And sometimes they ask for so much, we wonder, “Is this still worth it?”

Top 10 Medium Channels to Join for Business Ideas

So you’re an enterprising entrepreneur? No matter how well prepared you are, you’ve certainly come to realize that it’s harder than you ever thought it would be to run a business. But don’t despair! There are a lot of people out there who can help you, and one of the best places to learn from them is Medium.

Ride the Wave: Mavenlink’s Wave for Professional Services

We speak with services leaders every day. One thing is clear — services firms have a profound need for business intelligence to make sense of vast information sources. Most of their systems, even if mission critical, are often best described as silos of information storage, with people lobbing key data over very high walls.

10 Great Client Gift Ideas

Because Swag Water Bottles Are So 2015 ...

You’ve won the deal and now it’s time to celebrate your new client relationship. It can be a hard choice deciding what to get your new client. How much money do you spend? Do you get perishables? Do you buy something for your primary contact or pick something the whole team can enjoy?

Last Say on Emoji: 😀 or 😕 at Work?

Should you send your coworker a smiley face? How about your client? Does your answer change if you’ve worked with the client two months versus two years?

Revenue Is Up, Utilization Is Down | State of Professional Services [Webinar]

 

Earlier this year, the TSIA reported on critical trends for professional services providers in 2016: 

The Process Mistakes: Bad SOWs, Bulk Scheduling, Not Cost Tracking [Part 4]

Remember when your agency first started out? Maybe, if you were lucky enough to be there. Even if you weren’t, you can guess.

The Profit Mistakes: New Services, Low Margins, Not Delivering [Part 3]

If there’s one thing that gets everyone out of bed in the morning, it’s our work, and the prospects for contributing to the growth of our personal and national economy.  That’s a pretty lofty statement.

The People Mistakes: Forecasting, Hiring, Contracting [Part 2]

You are only as good as your people.

Here's How to Avoid The 10 Biggest Mistakes Agencies Make While Growing (and What They Are)

Growing Pains

Congratulations! You're experiencing agency growth!

You’re probably building successful campaign strategies, retaining talent, winning new business, and positioning your agency in a way that works.  There’s a huge opportunity for your growth.  It’s blue skies and smooth sailing ahead!

Mavenlink + Salesforce: Enabling The Platform of the Future

Close your eyes and visualize the connection points between your systems for project management, project accounting and resource planning. Now add in your CRM and accounting systems. What does it look like?

Announcing Mavenlink Insights: BI Designed for Project Delivery Teams

If you’re like most agencies, consulting firms, and professional services teams, you’re constantly working to improve margins, increase utilization rates, and accurately forecast future revenue. It’s a constant and complex challenge that technology has failed to solve… until now.

3 Surprising Ways Business Improves with Remote Workers

The era of the remote worker is here...and we are embracing it.

Video: Elevated Third Scales for Growth

The Problem: Afraid to Grow

Growth is an exciting but challenging situation for marketing agencies. You’re in demand! You’ve built a strong portfolio of clients, word is spreading, and your workload is increasing.The challenge? Scaling at the right pace. How do you know you will have enough business to sustain team growth in the coming months? How do you know that you have the right amount of people to deliver on client demand? Do you have the right tools in place to uphold the integrity...