Uriah Hakala

Uriah is VP of Advisory Services at Mavenlink, responsible for being a trusted advisor to our clients and helping to set them up for success. He has worked in the Professional Services industry for 20 years in a number of roles, responsible for leading global services teams across a number of technology verticals including FinTech, Robotics Process Automation (RPA), Analytics/Business Intelligence, and Enterprise Resource Planning (ERP) solutions.

Recent Posts

How to Improve Customer Experience Through the Five C’s - Part 2

This is part 2 of a two-part blog about how your business can improve client experience (CX). Read part 1 on communication and consistency here.

How to Improve Customer Experience Through the Five C’s - Part 1

While the titles may have changed and adapted to industry trends over the years, all of us who work in services delivery are ultimately in the business of serving our clients and managing their customer experience (CX).

In a very telling statistic produced by our customer and partner, Qualtrics, 80% of CEOs believe their companies deliver a superior experience - while in reality, only 8% of their customers agree. Qualtrics has dubbed this the “Experience Gap.” It’s clearly a huge problem and...

Resource Planning - Art vs. Science

There is an age-old debate within the professional services community about the best way to optimize resource utilization. Specifically, how do you maximize utilization of your existing resources, identify a shortage of specific skills and people, as well as the need to bring on additional people, and smooth out demand when you have peaks and valleys across client projects?

In short, how do you best match supply and demand?