New Features, Resource Management

Making Digital Work Even Easier

work-from-home-resource-management

In early March, as the new work-from-home reality set in, our product and engineering teams wanted to help our clients in any way possible. There was no shortage of ideas on how we might build new capabilities in our product to help our clients and users in their WFH environments. Like any good exploration of what’s possible, the ideas leaned toward completely new product capabilities like building voice recognition software to capturing action items in remote meetings to creating a new note-taking app to make post-meeting organization easier.

Despite our enthusiasm to go and build, a sentiment best described by the famed 20th-century explorer Sir Ernest Shackelton began to set in: “Superhuman effort isn’t worth a damn unless it achieves results.” We didn’t want our desire to deliver to get in the way of actually being helpful. So we slowed down and began to evaluate our options through the lens of impact and reach. This means making life easier (impact) for the most users or clients possible (reach).

This analysis led to an “aha” moment. The items that bubbled to the top were not earth-shattering new ideas or capabilities, but rather ways to make the daily usage of our current product even better. We are all doing more digital work than ever, so why not make digital work easier than ever? Simple.

Additionally, the items we could build to make our product even easier to use were already well known, documented, and already in our backlog. This means we already had a high degree of confidence in our ability to deliver these items and the impact they’ll have.

The first project we’ve decided to accelerate is an upgrade of our task tracking system focused on efficiency and ease of use. It’s a part of our product that is used by nearly every one of our clients and by the broadest set of users who use our solution on a daily basis.

The new task tracking system will improve on three key tenets of making digital work in Mavenlink even easier:

Usability: We wanted to reduce clicks and improve the way users flow through the task tracker. So, we decided to make the experience work more like a spreadsheet – which so many of our users are familiar with – and less like a web form. We focused on making the entry and editing of data quick and snappy using familiar keyboard controls (tabbing and arrow navigation) and real-time autosaving.

Speed: Our user’s time is best spent on high-value work, not repetitive actions. So we're introducing batch update functionality which will increase speed by reducing the amount of time it takes to get stuff done.

Configurability: Focusing on what’s important increases the speed and quality of any job. That’s why we’re introducing the ability to configure your task views with the things that matter most. Our new saved views capability will let you configure and save a variety of different task views so you can focus on what most important

We’ve got a lot of work ahead of us but we’re working hard to get this out as fast as we can. We think you’ll love it and most of all we hope it makes your digital work and work from home experience just a little easier.

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