Earlier this year, the TSIA reported on critical trends for professional services providers in 2016:
↑ Average deal size is up ↑
↑ Revenue is up ↑
↑ PS revenue growth YOY is up ↑
And yet ...
R↓ Billable utilization is down ↓
What's going on? Watch TSIA VP of Research John Ragsdale and Mavenlink Senior VP of Professional Services Chris Scalia discuss the top three utilization and profitability challenges professional services organizations face in 2016 — and how to address them.