No matter the size of the business, a successful services firm depends on successful project proposals. While no two business-client relationships are the same, there are certain elements that will improve the chances of any project proposal being approved. Including these elements in your proposals will give you greater confidence in your client relationships and enable you to accurately plan resources for future projects.
Becoming a leader in the professional services field requires adaptability. Learning from today’s high-performing services businesses and tailoring their winning strategies to your own unique challenges and goals is key. Mavenlink’s 2018 State of the Services Economy Report surveyed 576 executives from different service-centric industries to better understand how businesses both succeed and fail in today’s market. High-performing services organizations, those who reported achieving 91-100%...
It’s almost Halloween, a time for costume contests and decorations to spice up offices everywhere. But Halloween isn’t just an occasion to inject some fun into your business. Halloween is the perfect time to begin giving back to the community in unconventional but important ways that most companies wait until Thanksgiving to start.
Here are five ways for your business to have fun and make a difference this Halloween season.
ServiceTitan is a field service software and mobile app company that supports residential HVAC, plumbing, electrical, and other home service businesses, both in the office and in the field. Find out how Mavenlink helped ServiceTitan improve on-time project delivery by 20%.
Global research, consulting and training organization Service Performance Insight (SPI) Research's two principals, Jeanne Urich and Dave Hofferberth, bring more than 70 years of combined experience in workforce productivity from both a consulting and analyst perspective. SPI Research recently published their 2018 Professional Services Global Pricing, Compensation, and Utilization Report and their Professional Services Maturity™ Benchmark survey is open until December 1. The Benchmark will be...
Healthy project collaboration demands continual effort and concentration. However, there are times during the lifecycle of the project where effective communication and collaboration become even more critical to success.
The demand for critical project management skills continues to experience remarkable growth around the world and there seems to be no slowing down. Triggered by high attrition rates, retirements, and the escalating demand for project talent, it is anticipated that a talent gap will develop in the project management field during the next decade.
In fact, the Project Management Institute’s recent Job Growth and Talent Gap report estimates that almost 88 million project management professionals...
For those leading a Professional Services organization today, it may come as no surprise that seven of the top ten business challenges that peers expressed in the 2018 State of Professional Services report are linked to the topic of resource management. Another recent professional services industry study conducted by market research firm, Research Now in conjunction with Mavenlink, found similar results with the challenges of “forecasting resource demand” and “managing unplanned change”...
Project collaboration tools help teams become more productive and agile by doing the heavy lifting in terms of automating workflows and collaboration related tasks. These tools should address the key functions within a project lifecycle, such as communication and customer relationship management. As more project teams become remote, these tools can help teams stay in constant communication while maximizing productivity throughout a project lifecycle. Project collaboration tools can play a...
This week, more than a hundred thousand professionals from all over the globe will meet at the Dreamforce 2018 conference in San Francisco, hosted by the world’s leading SaaS customer relationship management (CRM) company, and Mavenlink partner, Salesforce. To commemorate the start of the event, we wanted to cover a topic pressing many services organizations today: how to better align and communicate with their sales counterparts so services work is better planned and executed..
MGT Consulting Group is a nationwide management consulting firm providing diverse services to a variety of public sector agencies and educational institutions. Find out how Mavenlink helped MGT increase revenue, sales, and margins by 50%.
Historically, services organizations have managed the planning and scheduling of resources through informal ways, where tribal knowledge is a critical element of the process. For example, resource planners often have years of history and close working relationships with many personnel, with conversations across the office, email, unintegrated point solutions, and spreadsheets most commonly used.
The traditional workplace has been and is continually shifting toward a globally sensitive and complex digital environment. This means operating environments are impacted by increasing automation, required continuous advancements in technology, increased mobility, a faster pace of change, constant connectivity, the need for increased transparency, and accountability. Just to keep up, organizations are recognizing the need to make changes in how they plan and execute strategically focused...
Albert Einstein is quoted as saying that "The significant problems we have cannot be solved at the same level of thinking with which we created them." This quote sums up many volumes of research and understanding on the subject of creating successful transformations. It recognizes the primary force that is present against all change – the status quo. Change management expert Kurt Lewin has created a Force Field Analysis Change Model, which has become a staple for change agents, managers and...
Let’s start with the obvious: the digital disruption that is upon us is having a dramatic impact on professional services and creative marketing firms. Because so much of the project deliverable can be digitized, it means that the information that’s being created and distributed can be moved quickly and easily from anywhere, anytime. Therefore, it stands to reason that the people who are moving this information can be anywhere as well. A strong signal and a laptop is all that’s needed to...
Julie Kantor of the Huffington Post asks the question: “What increases employees education and learning; saves company high turnover costs; develops leadership and management skills; and saves people time and money to focus on the big priorities?” Her answer is mentoring—more specifically, mentoring in the workplace. In this blog we’ll review some key aspects of mentoring and why it’s become so popular. We’ll also explore why mentoring for people that do not know what their career goals...
The cloud has transformed the way businesses operate, making it easier to connect teams and systems that are at the center of companies’ operations. Businesses across every industry are seeking out digital transformation in the hopes that it will provide increased agility and effectiveness. However, in the services industry, these new technologies have mostly hindered progress by creating a hairball of tangled systems and processes.
A new study by PwC on the mindset of CEO’s indicates a very high level of Optimism. And optimism requires a level of trust. Trust by clients and trust in one’s own abilities to deliver. We’ll look at both.
Digital marketing agency, Primitive Spark, began their search for one, unified project management tool about two years ago when faced with immense growth. Enter, Mavenlink.
Talisys is a national software and solutions firm that serves the front and back office teams of brokerages and broker-dealers. Find out how Mavenlink helped Talisys increase utilization rates by 16%.
If you work in the creative or professional services industry, you have probably developed some pretty well-tuned people skills. So much of the work in the services business takes people skills. Whether it’s project or resource management, or running the creative team, it’s a sure bet that you have to collaborate and find ways to work with others. These skills that you’ve developed are valuable, and they provide options for promotions and movement within your organization or perhaps...
From project and resource management to creating an operational system of record to training and morale issues, change is not typically well received. In fact, the status quo can be a company’s most profound challenge. For the services industry, where people are the product, the challenge becomes even greater when it comes to initiating an effective and positive transition. In the ebook Five Trends Shaping the Future of Services Delivery, the report opens with this statement: “Delivering...
What are the rules of engagement that leaders must adhere to in order to create effective and positive change in their organizations? How did Lou Gerstner, former chief executive of IBM, lead one of the most successful business transformations in history? How do leaders of professional services organizations in today’s global, networked and competitive economy create change that helps their company operate better? The short answer is that it’s different for every company because of the...
The following are highlights from the 2018 State of the Services Economy Asia-Pacific (APAC) Edition, the only report that specifically looks at what is happening in services industry.
Myers Media Group offers organic search products and services that help enterprise websites reach their broadest market share in highly competitive spaces. Find out how Mavenlink helped Myers Media Group improve team productivity by 50%.
How do leaders inject a higher purpose into their organization—something that will propel the team to its greatest version of itself with motivation and a common sense of destiny? What can I do to get them more interested in their work? These questions were tackled in this month’s Harvard Business Review. In their article “Creating a Purpose-Driven Organization,” authors Robert Quinn and Anjan Thakor provide some keen insights indicating that it might be the approach and not your people:
We have written here many times how pronounced the digital revolution has been and its impact on professional and creative services firms. We’ve referenced articles and research on transformation and the agents of change that have been manifested in what most would agree is a disruptive landscape and industry that is struggling to stay current with today’s most sophisticated best practices. There continues to be much said on the nature of disruption and debate over what are the best...
Two new studies this year reflect a fast changing digital landscape where the separation between forward thinking, mature organizations and all others is widening. The pace of business globally is accelerating, putting enormous pressure on all types of industries, especially professional services. To get ahead of the digital curve, companies not only need to adapt and adjust to new technologies—they also must identify the leaders and champions within their organizations that can navigate...
I’ve had a chance to observe Millennials at close range in their natural environments. My work places me smack in the middle of a sea of young people, all striving for success. I can see how important relationships are to them, and I understand that what they see as important—like how the companies they work for and the brands that they consume should positively impact the world and society—is often out of sync with where they are today. Many just seem out of sync period.
There has definitely been a trend over the last decade to use distributed teams as part of most professional services companies’ project delivery systems. Technology has enabled seamless interactive and collaborative communications, which makes working remote extremely easy, both for the company but also the employee or contractor. And just as this has become an accepted model for marketing and professional services firms, it has also spawned a number of new networking venues. It appears...
Growing your service-sector business in a sustainable manner is a top priority. You’ve hired the best talent to help you achieve this important goal. The trouble is, for the growth to be sustainable, effective resource allocation and utilization is a must, yet this may not be your strongest suit. To reach your goals and maintain a lead in your market, it is vital for to you understand the significance of improving resource allocation and utilization rates for your specific business. We’ve...
In the professional services world, it’s all about your people. Your clients pay for their knowledge, experience and wisdom. Your people are definitely not a commodity. They are the defining forces of your brand, and each individual adds to the collective image of your firm. To keep your team engaged means having a thriving culture that supports who they are and allows them to grow and succeed. Yet, even if the culture is considered “great” people still leave. In this article we’ll explore...
When the customer is ready, the message will appear, or maybe it “should” appear. So says a recent research study prepared by Bain and Company. They interviewed 1700 marketing executives globally in both consumer and business-to-business industries. The goal of the research was to determine what the leaders were doing that the laggards were not. The answer is simply a matter of timing.Time for a Change
“At its most fundamental level, digital transformation is about the ability of organizations—and their leaders and employees—to adapt to the rapid changes created by evolving digital technologies,” explains Gerald C. Kane, professor of information systems at the Carroll School of Management at Boston College. “The challenge is that the gap between what is possible technologically and what companies are actually doing is growing wider,” says Kane. Can a new generation that is truly a...
The office of the future will not be totally automated, nor will it be filled with millennials. The trends that we’ll discuss in this review suggest that the nature of how work gets done in the future is, in many ways, still unknown. What is known is that it’s changing, and the new worker of the future will have more tools than ever and will be more comfortable using them. Additionally, the environment for the office worker of the future will be mixed, and research suggests there are fast...
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As a student and advocate for positive change, I’ve reviewed a great deal of research that points to the fallout and heavy toll that change can bring. The one word that most often gets blamed for the negative impact is stress. More specifically, work related stress. Eastern Kentucky University (EKU) has compiled an article that can attest to the widespread challenges that stress creates in the workplace. From their website they quote the CDC:
One of the many challenges of project and resource management is viewing the up-to-the-minute health status of projects from multiple angles. We turned to a roster of resource management experts to weigh in on some best practices.
Finding the right project management software for your projects and business needs can be like looking for a needle in a haystack. G2 Crowd shared their top picks to help take the guesswork out of this daunting task.
This is the third installment of our series on managing change in today’s networked economy. We started with a focus on professional services and the transformation taking place in that sector as markets and competition all seem to be moving faster than ever before, indicating the need to keep up with the speed of change. The cost of not keeping up with these changes or not initiating the right new system to manage change can cripple a company. This is especially true and obvious for...
Navigant Consulting applies experience, foresight, and industry expertise to pinpoint emerging opportunities to help build, manage, and protect the value of their clients' businesses. Find out how Mavenlink helped Navigant increase efficiency to drive profitability.
There is nothing more predictable than change. It is, as they say, the one constant in the universe. However, the volumes of analysis and research on the subject of change only provide a peek at how change may impact our individual business. In other words, there is no magic wand solution for managing change that works predictably for everybody. Where would the fun in that be?
Maestro is not your typical agency. They focus on developing your learning and marketing through strategy, design, and technology.
We’re in the age of both digital disruption and radical innovation, which can cause many professional services firms to cringe at the implications. Why? Because how these firms adapt to change determines their success. Adapting alone to simply fit in with a trend, however, will not be sufficient for this next wave of global technological disruption. So what kinds of changes can be expected? For professional services firms there are two to consider.
In any given project, there are many interrelated and moving parts—tasks, milestones, dependencies, costs, resources, deliverables—that need to be carefully managed. Adding to that, many times a project manager is concurrently managing many different projects, all with different scopes, priorities, resources, and stakeholders.
It's no surprise then that projects run into trouble every day. Sometimes, despite your best efforts, things go wrong. While you may know this to be true, when it’s...
Organizations are struggling to comprehend the impact of GDPR. They are faced with a barrage of often misleading, inaccurate or incomplete commentary from across the industry. It is time for many to stop, breathe and think before focusing on what is arguably the most significant change to data privacy there has ever been. GDPR is a lengthy piece of legislation. It took four years of debate and negotiation before the legislation was passed by the EU Parliament in April 2016. Legislators...
AMP is a brand ecosystem agency that architects cohesive brand ecosystems and digital products that grow businesses. It was important for AMP to find a tool that provided the leadership team real-time access to the health of client portfolios and the business. Enter, Mavenlink.
Too many projects fail because of a lack of communication. A report by PMI in 2013 stated that “$135 million is at risk for every $1 billion spent on a project. Further research on the importance of effective communications uncovers that a startling 56 percent ($75 million of that $135 million) is at risk due to ineffective communications.”
What elements create the effective leadership skills that are critical to managing digital disruption? Research from IMD suggests that certain leaders are equipped to thrive amidst today’s digital transformations. They possess certain skill sets and sensitivity to their team's and customers' needs and exhibit behaviors that exemplify the nature of Agile leadership: From IMD: “The research revealed that leadership effectiveness in disruptive environments shared many of the same...
We live in a networked economy where connections are currency and collaboration and teamwork have become the fundamental tools for today’s knowledge-based professional services firms. The success and rise of the collaborative economy underscores just how critical it is to be able to form and join highly productive teams. “The best team wins” has never been more true, and with digital disruption sitting on our doorstep, we’re collectively poised to move toward the future of work where all of...
Service organizations have a problem. A big problem. The business environment around them is rapidly changing and the complexity of managing their businesses is accelerating.
Most individuals think of capacity planning in terms of supply and demand in product-based industries; it equally applies to service industries and is a critical component of project management. Here are some steps companies and project managers can take to avoid nightmares.
AgilOne is the leading customer data platform for enterprise B2C companies. AgilOne's vision is to restore the personal relationships companies once had with customers before channel-specific marketing silos got in the way. Learn how Mavenlink and AgilOne joined forces to improve profit margins by 25%.
One thing about the New Year that we can be sure of is that there will be change. The marketplace, where we work, our own personal goals, and resolutions can put us in a state of flux and unknown.
Selling products and services successfully is totally dependent on how the product or service —the brand— is perceived. Everything about the brand sends a message and creates an impression.
Golden Spiral is an integrated marketing agency focused on meeting the unique needs of B2B companies in the technology arena. Established in 2011, the company excels at translating complex tech-driven offerings into market-focused solutions that speak to buyers' real needs.
In a recent Harvard Business Review article, research identifies seven key characteristics that make a task "procrastination-worthy." Learn how to combat these productivity-blockers and watch your work ethic soar.
The Gig Economy is growing, quickly. Many employees that once worked full-time jobs have opted out for a more independent and fluid role in today's contract workforce. Gig work is on the rise, and this blog discusses the challenges associated with managing contract workers as opposed to full-time employees.
Mavenlink's Founder and CEO, Ray Grainger, has recently been featured in Bruce Harpham's book Project Managers at Work. In the interview below, you can learn more about how Ray got involved in project management, and most importantly, how Mavenlink came to be.
In our most recent report, Mavenlink and ResearchNow joined forces to survey over 300 executives across a diverse range of industries to understand how on-demand workers are changing the way we do business. The research confirms that businesses in every sector are adapting to the reality of a gig economy.
Mondays are better when you come in refreshed. It’s all too common to see people with Monday blues, feeling ill at ease, having trouble focusing and thinking clearly, or generally seeming less motivated. When that happens, your projects become at risk: You may be slower to spot issues and less sharp at resolving them. In fact, here are all the ways poor sleep could contribute to a reduced quality of work.
Deloitte wanted to understand how brands could create a movement. They interviewed seasoned marketing professionals and reviewed all of the published materials on the subject. The entire article is here.
There is a variable that exists in every business venture, but is often misunderstood or overlooked completely - a component that when activated and integrated into a strategic plan produces not only corporate alignment but often a singular competitive edge and point of difference. It's the Vision.
Project management is riddled with complications. It is imperative to keep track of performance metrics throughout the entirety of a project's lifecycle. Keeping track of key performance indicators allows a more accurate understanding of project status, success, and profitability. Check out these 10 examples of key performance metrics that every project manager can't afford to miss.
Customer loyalty can seem elusive at times, going from fleeting to in abundance. There are multiple factors that impact a customer’s decision to remain loyal, especially within the services industry. Here are just a few of these factors and ways to improve customer loyalty.
A major challenge for most growing organizations involves establishing a healthy and positive company culture. It is extremely difficult to get the entire organization on the same page — learn how to overcome this collaborative challenge with the tips below.
Deloitte University Press has recently released their fifth annual report on Global Human Capital Trends. A few weeks ago we unpacked trend number one, this week we’ll focus on what kinds of leaders are for the future of work.
Moving systems and services to the cloud has many known business benefits. However, as relatively new trend, there are understandably still questions and concerns surrounding reliability, availability, and what parts of the business should be hosted in the cloud.
Deloitte University Press has recently released their fifth annual report on Global Human Capital Trends. In this article, we summarize key findings from the first of ten emerging trends presented in the Deloitte report.
Paragon Consulting, a Gold Certified Sitecore Partner, specializes in taking client websites to the next level with custom software development. Find out how Mavenlink helped Paragon boost profits on over 75% of their projects.
The digital age is driving major transformation in the workplace. These forces are altering nearly every aspect of business, not to mention, a new class of employee has emerged: the remote worker. Who are remote workers and how do they benefit our modern economy?
In services, there is a constant struggle to manage supply vs demand. A few questions to consider: Do you have the number of resources required to complete your work, and can you successfully handle taking on more work?
Project management challenges exist across a number of industries, business models, and circumstances. In today's economy, most business leaders need to be aware of project management best practices— chances are, they will come across a complex project within their own organization that requires PM expertise.
We are in middle of a major transformation that will change how we work forever. We have left behind old business models and have entered into a client driven, Service Level Economy.
The following blog will dive into the challenges and potential solutions associated with process at a project-based organization. These project management mistakes are procedural, and completely avoidable.
The phenomenon of chasing growth at the expense of margin is nowhere more visible than in the services industry. Winning a new piece of business, no matter how much money it contributes to the firm, may actually be detrimental to success.
Project managers are responsible for the success of each product and service your company delivers. They are responsible for the financial success, client satisfaction, and smooth collaboration of every task your company undertakes. But what separates a project manager from a team leader, and what are the signs you need more project managers or better ones? We asked five experts around the globe for signs you need a new PM. Here is what they said.
Today, it is harder today than ever to pull yourself away from work—thanks, in large part, to mobile technology. So, how do we manage to balance work and life today?
Trying to find top project managers and thought leaders with stellar PM advice to assist project teams with project planning and execution is critical...and it can be daunting.
Trust is critical in any client-provider relationship. Your clients should be able to trust your quality of work, ease of communication, and that you can deliver what you promise. Not to mention, customer trust is an ideal way to gain a competitive advantage over your market.
In our most recent Ebook, The Five Most Critical Project Metrics, we dig into the most important success measurements for project managers at services organizations. This blog is an introduction to the three most prominent challenges that services face and how metrics and BI can play a major role in success.
The Execute Phase of The Resource Management Lifecycle begins the moment that the project is won, the resources are scheduled, and a project plan is set into motion.
Feedback is natural at agencies. Done right, feedback can be a source of constructive conversation that guides employees toward improvement. When a strong feedback culture exists, the whole organization benefits.
Mavenlink is excited to announce that we will be attending Suiteworld 2017, being held April 24th-27th in Las Vegas, Nevada. With that said, we are presenting an Agenda for Suiteworld 2017, covering the top seven must-attend sessions you cannot afford to miss this year!
We are in the early stages of a transformation that will change how we work forever. In a recent report, Power Shift: The rise of the consumer-focused enterprise in the digital age, the Kellogg Institute documents how the digital revolution has created a power shift from sellers to buyers.
The adoption of collaboration software is one of the biggest trends of the past 12 months. And it’s no surprise. Collaboration can improve business execution, enabling better communication and increasing productivity.
Gaining team buy-in is critical to implementing a new system or process. Many companies do a great job selecting the system or process that will yield new efficiencies. However, it’s just as important to focus on the people affected by the change. The two ways you do this are through team communication and involvement.
The women who work at Mavenlink have come from myriad paths to get to the roles in technology they hold today. And they are critical to our company — their contributions shape our business strategy, product development, client success and our code.
“Guru” comes from Sanskrit many years ago, meaning “heavy, weighty.” The Oxford Dictionary cites the first use of “business guru” in a 1960s issue of Business Week. So what makes someone a weighty business guru?
Client meetings are incredibly important for your business' success. Without exceptional client relationships, it is nearly impossible to sell your product or service over a phone call or in a meeting. Many times, client meetings are disorganized and expectations are not made clear. If this is the case at your organization, it may be time to create Up Front Contracts.
It is imperative for any individual striving for success in the workplace to learn how to establish professional relationships. Take note, as thought leaders from Forbes, Entrepreneur, and Chron weigh in on the five most important factors involved in professional relationships.
“Greatness belongs to those who have mastered their internal world.” — Brendon Burchard
This is one of my favorite quotes from Brendon Burchard’s Motivation Manifesto. In the quote, Burchard’s point is that greatness comes from within. You need to understand yourself before you can contribute anything truly wonderful to the world.
The service industry has a unique pain. That is, it's products are it's people. Because of this, there are imperative steps involved in managing a project, and team— a project management checklist is a great way to start.
Business leaders, entrepreneurs, and creatives all need inspiration from time to time. Below you can find the 42 most influential and moving business quotes from famous leaders of the 21st century. If you are an individual striving for success, but are burdened by a lack of motivation, this collection of quotes may be the inspiration you need.
Today, we can definitively state that we are in a services economy. The services sector, including professional services, marketing, IT, and consulting, to name a few, has experienced an epic rise in demand in the last decade.
In a recent study, Forrester Research predicted a “greater than 300% increase in investment in artificial intelligence in 2017 compared with 2016.” The benefits of artificial intelligence on productivity are incredible and we are in a moment in time where the possibilities are becoming quite endless.
Email is pretty standard for nearly every business, but it can be problematic and even downright frustrating. According to a study by Radacti Group, business professionals send or receive an average of 120 emails a day, which works out to be one email every four minutes!
Retention. Attrition. Turnover. These words ring loud in the ears of business leaders. While all turnover may not be preventable, there are strategies that management can use to reduce the number and frequency of workers who join the ‘dearly departed’.
TED Talks leadership videos do more than stir your curiosity. They’ve become a go-to for the leading ideas on where our world is heading. With thousands of videos to pore through, I wanted to offer you the 5 TED Talks I recommend to business leaders across the country.
Your best product is your people. Delivering great work to your clients depends on the team that helps you get there. It's your job to keep them inspired and engaged. Luckily, there have been many great, famous leaders before us from whom we can borrow inspiration. Make a resolution to kick off your Monday meetings with one of these inspirational teamwork quotes each week of the year!
Employees that are looking to streamline their day to day process or to increase their overall output typically look towards to-do lists, checklist apps, or software tools that help them prioritize tasks and responsibilities. Take a moment to browse the tips and tricks below to learn how you can get the most done with your to-do checklist.
The world’s greatest leaders demonstrate great strength of purpose, tolerance, empathy, and endurance ― all of the characteristics of staying positive through uncertainty.
Every time you go to an event, it doesn’t take long to notice that there are a few networking superstars in the room who hand their business cards to every single person they meet. They often know hundreds and even thousands of people, but when it the time comes to call in a favor or score an important meeting, they come up empty handed. Ever wonder why?
Here’s the bad news: Research indicates that 80 percent of companies think they deliver “superior” customer service, but only 8 percent of customers agree that the same companies actually do.
Core Structure Inc. is a full service structural design company offering services for a variety of project types and sizes. The team at Core Structure has over 75 years of experience in civil and structural engineering design and construction observations.
You’ve decided to ditch that tradition of making (and breaking) resolutions once and for all. Congratulations. So, now what? Close your eyes and imagine it is one year later. What would you like your company to have achieved? What obstacles will you have overcome, and what are the chances you actually will achieve those ends?
The makeup of the global workforce has—and continues to—respond to the increased demand in short-term, specialized workers. In fact, the Intuit 2020 Report recently predicted that 40 percent of American workers that will be contractors, service providers, and freelancers by 2020.
High employee attrition costs way more than you think. A study by the Center for American Progress recently found that the cost of employee turnover for a single worker can add up to more than 16 percent of their annual salary, and for un-salaried employees it can come to a whopping 213 percent of their wage especially when it comes to individuals with specialized training.
The service industry is currently experiencing unprecedented levels of growth, and doesn’t show signs of letting up anytime soon. Why? The speed and complexity of business today have rendered traditional enterprise models inadequate. With rapid evolution in markets and competition, organizations must become continuously more lean and agile. External providers allow a business to tap into the right resources, at the right moment, in order to innovate and leverage new technologies at speed....
The services industry has an innately unique business model that does not offer tangible or manufactured products for profit. Instead, service organizations leverage their talented network of consultants and employees to provide time, skill, and expertise to an outside party.
Healthy margins are the most critical element of a successful services business. Every portfolio, client, and every single project, needs to turn a profit for your firm.
The holiday season is in full effect as we hover somewhere between Thanksgiving and Christmas. Businesses are not immune to the holiday stress that seems to spread over most people during the season. Some businesses are frantically preparing for holiday sales, increased demand, and a dramatic increase in revenue. Other companies, on the other hand, struggle to identify the best ways to leverage the holiday season to close deals at the year-end. To ease the pain of planning marketing...
On average, each American spends the equivalent of a week at work stuck in traffic every year. Whether your commute is the typical 25-minute journey that most of us experience, or an extreme 90-minute trek through bumper-to-bumper traffic, there’s got to be a better way to use the time we spend each morning behind the wheel.
According to a study by Gallup, “The number one reason most Americans leave their job is that they don’t feel appreciated. In fact, 65% of people surveyed said they got no recognition for good work this year.” It seems simple enough—if you show your employees you appreciate them, they will in turn be more engaged and less inclined to leave your organization. However, finding unique and inexpensive ways to appreciate employees has gotten increasingly difficult as recognition programs have...
The amount of employees working from home continues to rise at an unprecedented rate as we head into 2017. According to research conducted by Global Workplace Analytics, “Regular work-at-home, among the non-self-employed population, has grown by 103% since 2005.”
The holiday season is a scheduling headache for all businesses, but leaders in the services industry face unique challenges. It’s nearly impossible to complete projects efficiently, on-time, and on budget, if you do not have a handle on resource scheduling and capacity. During busy holiday periods, you have to schedule around company holidays and vacations, and overall availability drops. As a result, it's likely that your revenue will decrease, and your ability to deliver client work will...
Thanksgiving is a fantastic opportunity for businesses to simultaneously thank employees while giving back to the community. Instead of hosting your annual office potluck, dedicate a day before the actual holiday to head out with coworkers to take part in some selfless and charitable thanksgiving ideas.
I see more opportunity for businesses in the services sector than at any other time in my 30 years of experience in related industries. Economic forces are driving a tremendous amount of demand for a myriad of services.
Scaling a company in today's complex economic climate is much more than simply adding headcount or expanding your sales strategy. To help you understand the hurdles associated with business success, we have collected lesser-known quotes on growth from successful entrepreneurs.
Organizations have always held company culture in high regard as one of the basic necessities for employee satisfaction and overall success. Leaders have spent years cracking the code for the best way to promote a positive culture at your organization—to meld company vision, values, norms, systems, beliefs, and habits—in an effective and inspiring way.
Project managers need to closely monitor and evaluate how well their teams are achieving goals, hitting deadlines and delivering each project on time and on budget.
It’s inevitable. The most challenging aspect of project management is trying to define the specifications or, the scope of the project. A quality project scope defines all expectations from day one to completion—the deliverables, tasks, deadlines and required resources associated with the lifecycle of a project. Accurately determining scope is the biggest challenge for many organizations and can pose large risks if managed improperly.
Firm Invests in Mavenlink to Replace Outdated Excel Methods
Unless a project or task is something that you’ve repeated many times, estimating time can be daunting. Truth is, very few of us are 100 percent correct even with lots of experience. Contingencies change, conditions are altered, and budgets and schedules collide like opposing forces bent on making even the most exacting estimates wrong. Eliminating risk is impossible, but you can mitigate the impact of inaccurate time estimates on your budget by experimenting with these tips.
We’ve all been there. Despite all of your hard work and planning, a project has stalled and getting it moving again … well, you don’t quite know where to start! These tried and true steps will help you quickly get things back on track.
Firm Replaced Basecamp, ClickTime, and Spreadsheets with Mavenlink.
Whether you’re a C-level executive, Project Manager, student, or just someone interested in project management, odds are you don't have a lot of time to spend scouring the internet for the best project management resources.
Continuing to serve a client that has a negative impact on your business is serious and compromises more than team morale. It risks bringing down your business altogether.
Clients — we love them. We need them. And sometimes they ask for so much, we wonder, “Is this still worth it?”
Are you attending Dreamforce this year? If so, you will be in good company with more than 130,000 like minded professionals registered to attend. Not to mention another 200,000 that will attend virtually. With that turn out, it's no wonder Dreamforce is one of the most influential events in the tech industry. Every year new products are announced, trends set, and new ideas emerge. It’s truly one of the most important events in the industry.
In my article for CIO, “5 trends that will transform project management,” I covered the increasing need to focus on strategy, leveraging employee strengths over hierarchies, increased accountability, social responsibility, remote work and a greater emphasis on softer skills.