The services industry is experiencing new types of pressures that are changing businesses around the world. In this blog series, we will examine the six major pressures facing services firms today, their causes, and how you can successfully respond.
When it comes to resource management, many professional services companies fall short. The resource planning, tracking, and analysis stage of project management is often overshadowed by task management and tracking. However, without effective resource management, professional services companies may be missing out on essential practices that can not only increase productivity, but also positively impact their profitability.
In 2020, marketers may find themselves learning a thing or two from sports teams. In this article, Jen Dodos explains how marketers can get their houses in order, maximize what they have, and keep their eye on the ball for a successful year.
When it comes to planning for the year ahead, we marketers are often inundated with lists of technologies to buy or processes to implement. While some of these suggestions can be useful, I think that in 2020, we should get back to basics. For the sports...
Since 2006, Butterfly has provided stunning websites for clients across Australia with a focus on digital strategies that bring long-term success and ongoing support to meet shifting needs. Find out how Mavenlink helped Butterfly increase billable time and productive utilization through next level resource management.
Does it seem as if, no matter how many improvements you make to your project management strategy, there’s always something holding your agency back?
Mavenlink was just recognized with a 2020 BIG Innovation Award from the Business Intelligence Group, named as one of the 100 companies recognized as leaders. This annual business awards program recognizes organizations, products and people that are bringing new ideas to life in innovative ways.
TeleTracking Technologies, Inc. provides patient flow automation solutions to the healthcare industry to solve today’s pressing hospital needs. Learn how Mavenlink supported TeleTracking’s mission to support timely healthcare and helped the organization increase their billable utilization.
Spreadsheets, both physical and digital, have long been an integral part of business processes. Today, programs like Microsoft Excel and Google Sheets are used by companies across every industry around the world for resource management, project management, accounting, and much much more.
The right project management software can make or break the efficiency and performance of a team.
The best project management software will not only help you track where you are at any given time with a particular project, but it will also help you plan your resources in a way that minimizes the time it will take to complete a project, best utilizes employee time and skills, and maximizes profit and performance.
When most companies are looking to implement new project management software, their first question is “what project management software is the easiest to use?” Most of us know that the benefits of a project management software tool can be great—from maximizing efficiency to increasing profitability—but if the software isn’t easy to use, then no one will use it.
Millennials are not only the future of employment in the services industry, they have slowly become a major force within businesses everywhere. This generation of workers has forever changed the workplace environment and it is critical that companies understand how to meet their cultural expectations in order to retain them.
Consistency in execution and commitment to high quality of work are key success factors for every services business. Ensuring that all team members meet these standards can be difficult, but enforcing process consistency can make a huge difference.
The standard project life cycle has been used by countless companies to manage their business processes for many years despite the growing complexities surrounding project management. However, the complexities involved in professional services organization projects have reached a critical point where a new life cycle model is required for success.
Note: This is an excerpt from our ebook, “Can Technology Accelerate Your Services Business?” Download the full ebook to learn more.
Even with an abundance of innovative ERP, PSA, and other project management, resource management, collaboration, and productivity tools in place—or perhaps because of these—there are gaps that exist. These gaps are often filled with manual procedures and spreadsheets, creating significant operating challenges.
The corporate website is evolving. Where once it was the center of the digital marketing universe, today there are a half-dozen other channels, each with its specific purpose. This article by Jennifer Dodos, Director of Marketing Communications at Mavenlink, discusses, how the corporate website fits into the current and future digital marketing landscape and how marketers can adapt to a changing environment.
Note: This is an excerpt from our ebook, “The Step-by-Step Guide to Successful Resource Management.” Download the full ebook to learn more.
Utilization rate is a metric used in professional and creative services to reveal your employees’ efficiency and productivity, which is based on the percent of time spent working on productive activities.
When most people think about project management software, the first thing that comes to mind is task scheduling and tracking. However, a good project management software is much more than that.
Great project management software will help you design a wireframe for your project to organize, plan, track, and execute as efficiently as possible. It also helps you manage resources to optimize profit margins and performance.
Sustainability is a more important issue for businessesaround the world than ever.
Sustainable resources help eliminate waste and support healthier environments while allowing organizations to continue to provide the services and products that their clients demand. Most often, the term “sustainability” is used in regards to physical goods that have an impact on our ecosystem and preserving the planet.
Most project managers follow a four-step project lifecycle to move a project from inception to completion. Not only is this process the lifeblood of a project manager; it is also the lifeblood of a services company. After all, it is only through the repeated completion of successful projects that revenue is generated.
While the progression of a project naturally follows this lifecycle, most savvy project managers have intentional processes at each step of the lifecycle to drive production...
CTOs and other technology leaders face a difficult challenge: How do we get board members and fellow executives to understand how well an R&D team is performing? The short answer is by demonstrating value, which lies in working software. The faster we deliver software, the more value we show. The best way to quickly deliver software is to create a high-performing technology organization (aka an engineering team) by establishing continuous delivery.
Taylors Development Strategists is an Australia-based urban planning and civil engineering organization that has worked in urban development, project strategy, and delivery for more than 50 years. Learn how Mavenlink supported Taylors’ international growth and improved utilization rates throughout the organization.
Client Success: Emarsys Increases Projects Delivered on Budget by 12.5% Year Over Year with Mavenlink
Emarsys is the largest independent marketing platform company in the world, providing software that enables personalized, one-to-one interactions between marketers and customers. Find out how Mavenlink helped Emarsys support its growing, global business for greater project success and higher rates of client satisfaction.
Consultants face a unique business challenge. Unlike internal hires that are expected to have a transition period and slow productive build, consultants are expected to hit the ground running, delivering high-impact results on time and on budget, every time. Not only are these pressures coming from the client, but they are also caused internally by the nature of the business.
Profitable projects rely on understanding and sticking to the project scope that has been agreed to and signed off by a services business and a client. This includes all deliverables, revisions, and due dates, ensuring that clients receive what they paid for and the company does not provide free work. However, even a project with a well-defined project scope can experience scope creep without detailed and diligent project scope management.
Note: This is an excerpt from our ebook, “The Top 4 Productivity Obstacles Every Business Must Face.” Download the full ebook to learn more.
Years of technology adoption have led many businesses to have too many disconnected systems and experience difficulty in accessing information. Time lost in navigation is also hamstringing businesses, with 73% of companies in our State of the Services Economy 2019 report stating they spend more than one hour per day on average navigating from app to...
The Technology Services Industry Association (TSIA) and Mavenlink’s joint whitepaper on Professional Services Resource Capacity Planning is now available. This professional services research is the result of in-depth analysis regarding the need for and effects of capacity planning in the modern services industry.
Most of us grew up with our parents telling us not to get into strangers’ cars. Today, we regularly open ridesharing apps on our phones and willingly ask strangers to drive us places. Ridesharing apps can track where we are during our ride, who our driver is, and even allow us to send our route and estimated time of arrival to friends. This interaction—which essentially amounts to hitchhiking—is made possible because technology facilitated instantaneous trust building within a transaction...
The services industry is experiencing new types of pressures that are changing businesses around the world. In this blog series, we will examine the six major pressures facing services firms today, their causes, and how you can successfully respond.
Scorch Agency is an innovative B2B content marketing organization that is changing the way companies curate and strengthen their online presence. Learn how Scorch gained an in-depth understanding of their company that led to new levels of growth and success through Mavenlink.
Completing a project on time and under budget requires every team member involved to work in sync with one another. But even the most effective managers and well-trained teams can struggle to remain coordinated without the right support.
Services organizations today are dealing with increasingly specialized work and a siloing of data and departments that are caused by myriad systems intended to make it easier to get work done. While these systems can help equip team members with the tools and insights they need to succeed, they may not be enough on their own to efficiently run a services business.
Mavenlink recently published its 2019 State of the Services Economy Report, an annual in-depth analysis of the services industry based on a global survey, including the trends and obstacles shaping businesses around the world.
According to the Bureau of Labor Statistics, the professional and business services is one of the fastest-growing segments in the industry. As a result, services organizations are clamoring to adapt to meet the needs of both their clients and the rapidly evolving spectrum of services for project-based work.
When most people think of project management software, they think of a centralized to-do list that organizes tasks and responsibilities. However, project management is about so much more than just task management.
More services organizations than ever are focused on centralizing resource management to better compete in the ever-changing industry. In order to do so, services organizations are using modern technology solutions to enable more effective resource management. However, many businesses are searching for the right implementation strategy to make the most of their new solution.
Mavenlink is committed to providing a modern solution that helps services organizations unlock their true potential and improve every aspect of their business. To help you better understand how every aspect of Mavenlink supports businesses, we have updated our product tour webpages with new, in-depth information and detailed screenshots.
Program management is about more than just tracking tasks and completion dates; it’s about optimizing the use of resources to get more done faster, better, and more profitably. Here’s how to approach program management metrics to improve the performance of your team.
If you’ve been around the project management block before, you’ve probably heard the term “resource management.” While the phrase may seem a little ambiguous to outsiders, in most cases it means something very simple: using the right resources at the right times and in the right capacities to achieve a goal.
DIGARC is a software company dedicated to solving issues that plague higher education through their solutions. Find out how Mavenlink helped DIGARC improve their business processes, leading to improved utilization rates and increased on-budget project delivery.
As part of a continuing effort to support the services industry through effective resource management, Mavenlink’s Resource Management Summer 2019 release includes several critical enhancements designed to provide businesses with improved governance and control over the resource management process.
The services industry is experiencing new types of pressures that are changing businesses around the world. In this blog series, we will examine the six major pressures facing services firms today, their causes, and how you can successfully respond.
How marketers can use statistics from both surveys, to examine ways in which marketing services organizations can better position, compete, and gain market share in this increasingly challenging environment, writes, John Reese, Senior Vice President of Marketing at Mavenlink.
Today, it’s common for people to work on projects together across multiple geographic locations and time zones. This is particularly true for client-facing services organizations, which often depend on a multitude of expert, outside contractors to complete projects in tandem with in-house staff members.
TribalScale creates digital solutions for web, mobile, and emerging technologies to transform clients into digital-first companies. Learn more about how Mavenlink helped TribalScale refine their processes for a new stage of success.
Maestro is not your typical agency. They focus on developing your learning and marketing through strategy, design, and technology.
I remember working on a digital content marketing campaign years ago. We were reviewing a couple new pieces with one of our content creators, and it struck me that it wasn’t clear which personas the pieces were targeting. I realized then that we may have fallen into the trap of publishing content for the sake of publishing content. That moment was a wake-up call for our team: Good B2B content marketing can be a powerful tool, but only when it’s used in the right way. There is no magic...
Implementing new project management software can be challenging and exciting. This tool can not only help increase data and tracking in your projects but can also maximize efficiency, resources, and margins.
To reap the benefits of your new project management software, your team first needs to have full buy-in and commitment to its use. This makes the initial introduction of the software to your team integral to your project management software success.
Mavenlink Wins Two Gold Stevie Awards in Product Categories and a Bronze Stevie for Outstanding Customer Service
Mavenlink is proud to announce that it has won the 2019 American Business Awards Gold Stevie Awards for Best Project Management Solution and Best Application Programming Interface. Mavenlink also won a Bronze Stevie Award for Customer Service Department of the Year.
There is an age-old debate within the professional services community about the best way to optimize resource utilization. Specifically, how do you maximize utilization of your existing resources, identify a shortage of specific skills and people, as well as the need to bring on additional people, and smooth out demand when you have peaks and valleys across client projects?
In short, how do you best match supply and demand?
Huge is a digital marketing agency that provides strategy, marketing, design, and technology services to Fortune 100 companies. Find out how Mavenlink supported Huge with the means to refine utilization for long-term success.
Take this simple test – it will only take a few seconds but will tell you a lot.
Do you believe that all projects are equal?
Do you believe that all project managers are equal?
The answer should be obvious but often isn’t within organisations.
When it comes to project management software, there are hundreds of options available. How do you know which software is right for your organization? More than half of all software implementations are unsuccessful, wasting time and money for the organization. However, choosing the right software plays a huge role in successfully adopting project management software.
Implementing new project management software can be challenging, especially in a fast-growing company. Team members are accustomed to tracking projects using their own methods or by using simpler tools that no longer fulfill the company’s needs, and may be resistant to change.
Successful adoption of project management software can not only increase team productivity, but can also have a positive impact on revenues and margins.
The services industry has experienced unprecedented levels of growth during the last several years and shows no signs of slowing down.
Professional Services Automation (PSA) solutions support services organizations and help teams tackle time-consuming tasks with automation, making project management more efficient and accurate. However, in today’s service-level economy, businesses need to go beyond traditional PSAs and leverage the data and insights that a modern solution can provide in order to compete and thrive.
Note: This is an excerpt from our ebook, “The 5 Steps to More Profitable Projects.” Learn more by downloading the full ebook for more insights.
Today, clients expect greater transparency in the services process, wanting to know who is working on their project, how long it will take, and why it costs as much as it does. At the same time, it’s becoming more difficult for services businesses to maintain a healthy project margin. Creating an accurate estimate up front will help balance both...
The history of business-to-business (B2B) marketing is a brief but winding one. Beginning as early as the 1920s, companies created targeted advertising in trade publications, urging other companies to purchase their wares. Mail-order catalogs followed these advertisements; and, eventually, enabled by the internet, today’s demand-generation marketing funnels arrived, ready to absorb website traffic and hopefully leave behind business leads.
Imagine a road.
Today’s services businesses are facing shrinking project margins. In order to deliver each project as efficiently as possible, services firms are utilizing Key Performance Indicators (KPIs) more than ever.
One of the biggest systems opportunities for services organizations today is to build their technology environment around an Operational System of Record (OSR). By bridging core planning, executional, accounting, and analysis systems in a single operating environment, organizations are able to experience dramatically better visibility, predictability, and agility while also gaining greater understanding and control over their finances.
Global research and consulting organization Service Performance Insight (SPI) Research recently published their 2019 Professional Services Maturity™ Benchmark, providing services businesses with critical insights and the trends shaping the industry.
Big Bang ERP is a boutique consulting firm that helps businesses optimize and streamline their processes by implementing cloud solutions. Learn how Mavenlink helped Big Bang gain critical insights into their business processes.
Businesses that are able to optimize employee performance through performance management technology often thrive in the services industry. However, it is common to have large distributed workforces engaged in a variety of disparate objectives that can lead to employees losing sight of company goals.
CIO recently published an in-depth comparison of the project management solutions offered by Mavenlink, Asana, and Wrike. The publication compared features, company information, UI focus, integration capabilities, and the overall pros and cons of each solution.
Understanding and consistently optimizing resource utilization throughout an organization is crucial for improving a company’s profitability. However, it can be difficult for both businesses and employees to know where to begin.
Services businesses depend on data insights more than ever to understand how they can improve their work, meet ever-increasing client needs, and streamline behind-the-scenes processes. But gaining these insights requires the right data management solution that will orchestrate the flow of information and create insights needed to excel in the services industry.
I often ask in my presentations on project management a question of the audience; “How many of you get to choose the projects that you manage?”
Pexlify is a trusted Salesforce partner that provides flexible solutions and first-class consultancy services designed to help clients solve their most complex requirements. Find out how Pexlify improved billable utilization by 10% by using Mavenlink.
More businesses than ever are leveraging distributed workforces, with employees spread around the world and many working from home or in remote office locations. Approximately 50% of the workforce will be remote by 2020, according to MarketWatch. While the use of a distributed workforce brings numerous advantages and reduces the cost of running a business, it also creates a new set of challenges. The following complications commonly occur when leveraging a network of remote employees, but by...
Resource management is easy.
Most companies have solved this problem a long, long time ago and the answer, it turned out, is very, very simple.
Today’s services organizations commonly leverage ERP, Software as a Service (SaaS), and other cloud services to collect and utilize the data they need to effectively do business. However, these systems frequently lead to information silos, creating cloud integration challenges across organizations. Being able to overcome these challenges through an effective integration strategy means that a company’s solutions can be put to far better use.
How many systems do you use every day? Putting aside the commonly-understood pitfalls of task switching, working with disparate systems also introduces errors into your processes. When you have to enter data into two or more tools, there’s simply a greater chance that someone will make a mistake. It won’t be intentional, but lack of integration comes with a business risk. To offset this, most cloud systems today are designed with interoperabiliity in mind. Interoperability improves...
CIO recently published its in-depth review of Mavenlink and gave glowing praise for our software, stating, “From its high-level views to the smallest unit of task detail, Mavenlink offers a well thought out platform complete with business intelligence reporting — a definite plus for service-based businesses.”
So here you are, leading a successful project management office (PMO) and all is well with the world. Did you plan a phase two? Was there a next step that the business expected or is now requesting?
The services industry saw many changes and trends across 2018 – some expected and others surprising. The ability to predict what 2019 will bring for services organizations can help prepare for the year ahead, but looking back on 2018 is equally important.
Efficiently managing resources is one of the key challenges for service organizations. Not only are you trying to manage a range of projects of varying sizes and complexity, you’re trying to manage the pipeline of incoming work as well. Resource management is only one element of managing a successful service organization, but as resources are one of the largest expenses for companies operating in this space, resource management is crucial.
Over the past decade, the global workforce has evolved substantially, and it is accelerating. The drivers of this evolution are manyfold. The global competitive landscape is relentless; there are generational shifts giving rise to different work modes and behavior; the pace of technology acceleration seems unstoppable; and business has gone through a dramatic digital transformation requiring companies to have a more fluid, agile workforce model.
It’s almost 2019, and while people around the world are making New Year’s resolutions, fitness goals are not just for individuals. The New Year can be a time for services firms to commit to healthier habits, too. According to The Washington Post, 25% of New Year’s resolutions are broken by January 7. But having the right fitness goals in place can mean a world of difference for your business, so long as your company stays committed.
Scope creep is one of the easiest ways for project margins to be eroded. Small changes and additions to a project, additional work hours, and shifting deadlines can often happen without a company noticing until the scope of work has grown to the point of being unprofitable.
It’s that time of year once again when we pour over industry analysis and predict what the coming 12 months might bring. Today, it’s Business Intelligence’s turn. We’re looking at trends in the world of Business Intelligence (BI) and what these mean for your organization.
Donesafe provides compliance management software that connects workers in the field to in-office management through a modern platform with end-to-end functionality. Learn how Mavenlink helped Donesafe reduce its project-related administrative time by 65%.
Project management software (PMS) helps companies more effectively manage both day-to-day and long-term projects by providing crucial insights into the lifecycle of tasks and availability of resources. Together, these elements help businesses execute project strategies for improved employee utilization and greater profitability.
Success for a services organization hinges on making the right hiring decisions. Your services firm can set itself up for consistent success by making the right choices in who to hire, what skills to look for during the process, and when to choose between full-time employees and contract work.
Clients consistently demand more from services firms, including faster time to completion, more specialized projects, and a wider variety of services. In response, firms today are quickly adopting new applications to keep up with rapid changes in their industry and increase customer retention. With focus on keeping pace with modern demands, these fast adoption strategies may not take proper software integration practices into account, resulting in data silos.
Effective resource management requires continual iteration and optimization for companies to better understand how they can make the most of their workforce. Using a strategy known as Full-Cycle Resource Management, businesses can continually understand and improve resource utilization, no matter the industry.
No matter the size of the business, a successful services firm depends on successful project proposals. While no two business-client relationships are the same, there are certain elements that will improve the chances of any project proposal being approved. Including these elements in your proposals will give you greater confidence in your client relationships and enable you to accurately plan resources for future projects.
Becoming a leader in the professional services field requires adaptability. Learning from today’s high-performing services businesses and tailoring their winning strategies to your own unique challenges and goals is key. Mavenlink’s 2018 State of the Services Economy Report surveyed 576 executives from different service-centric industries to better understand how businesses both succeed and fail in today’s market. High-performing services organizations, those who reported achieving 91-100%...
It’s almost Halloween, a time for costume contests and decorations to spice up offices everywhere. But Halloween isn’t just an occasion to inject some fun into your business. Halloween is the perfect time to begin giving back to the community in unconventional but important ways that most companies wait until Thanksgiving to start.
Here are five ways for your business to have fun and make a difference this Halloween season.
ServiceTitan is a field service software and mobile app company that supports residential HVAC, plumbing, electrical, and other home service businesses, both in the office and in the field. Find out how Mavenlink helped ServiceTitan improve on-time project delivery by 20%.
Global research, consulting and training organization Service Performance Insight (SPI) Research's two principals, Jeanne Urich and Dave Hofferberth, bring more than 70 years of combined experience in workforce productivity from both a consulting and analyst perspective. SPI Research recently published their 2018 Professional Services Global Pricing, Compensation, and Utilization Report and their Professional Services Maturity™ Benchmark survey is open until December 1. The Benchmark will be...
Healthy project collaboration demands continual effort and concentration. However, there are times during the lifecycle of the project where effective communication and collaboration become even more critical to success.
The demand for critical project management skills continues to experience remarkable growth around the world and there seems to be no slowing down. Triggered by high attrition rates, retirements, and the escalating demand for project talent, it is anticipated that a talent gap will develop in the project management field during the next decade.
In fact, the Project Management Institute’s recent Job Growth and Talent Gap report estimates that almost 88 million project management professionals...
For those leading a Professional Services organization today, it may come as no surprise that seven of the top ten business challenges that peers expressed in the 2018 State of Professional Services report are linked to the topic of resource management. Another recent professional services industry study conducted by market research firm, Research Now in conjunction with Mavenlink, found similar results with the challenges of “forecasting resource demand” and “managing unplanned change”...
Project collaboration tools help teams become more productive and agile by doing the heavy lifting in terms of automating workflows and collaboration related tasks. These tools should address the key functions within a project lifecycle, such as communication and customer relationship management. As more project teams become remote, these tools can help teams stay in constant communication while maximizing productivity throughout a project lifecycle. Project collaboration tools can play a...
This week, more than a hundred thousand professionals from all over the globe will meet at the Dreamforce 2018 conference in San Francisco, hosted by the world’s leading SaaS customer relationship management (CRM) company, and Mavenlink partner, Salesforce. To commemorate the start of the event, we wanted to cover a topic pressing many services organizations today: how to better align and communicate with their sales counterparts so services work is better planned and executed..
MGT Consulting Group is a nationwide management consulting firm providing diverse services to a variety of public sector agencies and educational institutions. Find out how Mavenlink helped MGT increase revenue, sales, and margins by 50%.
Historically, services organizations have managed the planning and scheduling of resources through informal ways, where tribal knowledge is a critical element of the process. For example, resource planners often have years of history and close working relationships with many personnel, with conversations across the office, email, unintegrated point solutions, and spreadsheets most commonly used.
The traditional workplace has been and is continually shifting toward a globally sensitive and complex digital environment. This means operating environments are impacted by increasing automation, required continuous advancements in technology, increased mobility, a faster pace of change, constant connectivity, the need for increased transparency, and accountability. Just to keep up, organizations are recognizing the need to make changes in how they plan and execute strategically focused...
Albert Einstein is quoted as saying that "The significant problems we have cannot be solved at the same level of thinking with which we created them." This quote sums up many volumes of research and understanding on the subject of creating successful transformations. It recognizes the primary force that is present against all change – the status quo. Change management expert Kurt Lewin has created a Force Field Analysis Change Model, which has become a staple for change agents, managers and...
Let’s start with the obvious: the digital disruption that is upon us is having a dramatic impact on professional services and creative marketing firms. Because so much of the project deliverable can be digitized, it means that the information that’s being created and distributed can be moved quickly and easily from anywhere, anytime. Therefore, it stands to reason that the people who are moving this information can be anywhere as well. A strong signal and a laptop is all that’s needed to...
Julie Kantor of the Huffington Post asks the question: “What increases employees education and learning; saves company high turnover costs; develops leadership and management skills; and saves people time and money to focus on the big priorities?” Her answer is mentoring—more specifically, mentoring in the workplace. In this blog we’ll review some key aspects of mentoring and why it’s become so popular. We’ll also explore why mentoring for people that do not know what their career goals...
The cloud has transformed the way businesses operate, making it easier to connect teams and systems that are at the center of companies’ operations. Businesses across every industry are seeking out digital transformation in the hopes that it will provide increased agility and effectiveness. However, in the services industry, these new technologies have mostly hindered progress by creating a hairball of tangled systems and processes.
A new study by PwC on the mindset of CEO’s indicates a very high level of Optimism. And optimism requires a level of trust. Trust by clients and trust in one’s own abilities to deliver. We’ll look at both.
Digital marketing agency, Primitive Spark, began their search for one, unified project management tool about two years ago when faced with immense growth. Enter, Mavenlink.
Talisys is a national software and solutions firm that serves the front and back office teams of brokerages and broker-dealers. Find out how Mavenlink helped Talisys increase utilization rates by 16%.
If you work in the creative or professional services industry, you have probably developed some pretty well-tuned people skills. So much of the work in the services business takes people skills. Whether it’s project or resource management, or running the creative team, it’s a sure bet that you have to collaborate and find ways to work with others. These skills that you’ve developed are valuable, and they provide options for promotions and movement within your organization or perhaps...
From project and resource management to creating an operational system of record to training and morale issues, change is not typically well received. In fact, the status quo can be a company’s most profound challenge. For the services industry, where people are the product, the challenge becomes even greater when it comes to initiating an effective and positive transition. In the ebook Five Trends Shaping the Future of Services Delivery, the report opens with this statement: “Delivering...
What are the rules of engagement that leaders must adhere to in order to create effective and positive change in their organizations? How did Lou Gerstner, former chief executive of IBM, lead one of the most successful business transformations in history? How do leaders of professional services organizations in today’s global, networked and competitive economy create change that helps their company operate better? The short answer is that it’s different for every company because of the...
The following are highlights from the 2018 State of the Services Economy Asia-Pacific (APAC) Edition, the only report that specifically looks at what is happening in services industry.
Myers Media Group offers organic search products and services that help enterprise websites reach their broadest market share in highly competitive spaces. Find out how Mavenlink helped Myers Media Group improve team productivity by 50%.
How do leaders inject a higher purpose into their organization—something that will propel the team to its greatest version of itself with motivation and a common sense of destiny? What can I do to get them more interested in their work? These questions were tackled in this month’s Harvard Business Review. In their article “Creating a Purpose-Driven Organization,” authors Robert Quinn and Anjan Thakor provide some keen insights indicating that it might be the approach and not your people:
We have written here many times how pronounced the digital revolution has been and its impact on professional and creative services firms. We’ve referenced articles and research on transformation and the agents of change that have been manifested in what most would agree is a disruptive landscape and industry that is struggling to stay current with today’s most sophisticated best practices. There continues to be much said on the nature of disruption and debate over what are the best...
Two new studies this year reflect a fast changing digital landscape where the separation between forward thinking, mature organizations and all others is widening. The pace of business globally is accelerating, putting enormous pressure on all types of industries, especially professional services. To get ahead of the digital curve, companies not only need to adapt and adjust to new technologies—they also must identify the leaders and champions within their organizations that can navigate...
I’ve had a chance to observe Millennials at close range in their natural environments. My work places me smack in the middle of a sea of young people, all striving for success. I can see how important relationships are to them, and I understand that what they see as important—like how the companies they work for and the brands that they consume should positively impact the world and society—is often out of sync with where they are today. Many just seem out of sync period.
There has definitely been a trend over the last decade to use distributed teams as part of most professional services companies’ project delivery systems. Technology has enabled seamless interactive and collaborative communications, which makes working remote extremely easy, both for the company but also the employee or contractor. And just as this has become an accepted model for marketing and professional services firms, it has also spawned a number of new networking venues. It appears...
Growing your service-sector business in a sustainable manner is a top priority. You’ve hired the best talent to help you achieve this important goal. The trouble is, for the growth to be sustainable, effective resource allocation and utilization is a must, yet this may not be your strongest suit. To reach your goals and maintain a lead in your market, it is vital for to you understand the significance of improving resource allocation and utilization rates for your specific business. We’ve...
In the professional services world, it’s all about your people. Your clients pay for their knowledge, experience and wisdom. Your people are definitely not a commodity. They are the defining forces of your brand, and each individual adds to the collective image of your firm. To keep your team engaged means having a thriving culture that supports who they are and allows them to grow and succeed. Yet, even if the culture is considered “great” people still leave. In this article we’ll explore...
When the customer is ready, the message will appear, or maybe it “should” appear. So says a recent research study prepared by Bain and Company. They interviewed 1700 marketing executives globally in both consumer and business-to-business industries. The goal of the research was to determine what the leaders were doing that the laggards were not. The answer is simply a matter of timing.Time for a Change
“At its most fundamental level, digital transformation is about the ability of organizations—and their leaders and employees—to adapt to the rapid changes created by evolving digital technologies,” explains Gerald C. Kane, professor of information systems at the Carroll School of Management at Boston College. “The challenge is that the gap between what is possible technologically and what companies are actually doing is growing wider,” says Kane. Can a new generation that is truly a...
The office of the future will not be totally automated, nor will it be filled with millennials. The trends that we’ll discuss in this review suggest that the nature of how work gets done in the future is, in many ways, still unknown. What is known is that it’s changing, and the new worker of the future will have more tools than ever and will be more comfortable using them. Additionally, the environment for the office worker of the future will be mixed, and research suggests there are fast...
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As a student and advocate for positive change, I’ve reviewed a great deal of research that points to the fallout and heavy toll that change can bring. The one word that most often gets blamed for the negative impact is stress. More specifically, work related stress. Eastern Kentucky University (EKU) has compiled an article that can attest to the widespread challenges that stress creates in the workplace. From their website they quote the CDC:
One of the many challenges of project and resource management is viewing the up-to-the-minute health status of projects from multiple angles. We turned to a roster of resource management experts to weigh in on some best practices.
Finding the right project management software for your projects and business needs can be like looking for a needle in a haystack. G2 Crowd shared their top picks to help take the guesswork out of this daunting task.
This is the third installment of our series on managing change in today’s networked economy. We started with a focus on professional services and the transformation taking place in that sector as markets and competition all seem to be moving faster than ever before, indicating the need to keep up with the speed of change. The cost of not keeping up with these changes or not initiating the right new system to manage change can cripple a company. This is especially true and obvious for...
Navigant Consulting applies experience, foresight, and industry expertise to pinpoint emerging opportunities to help build, manage, and protect the value of their clients' businesses. Find out how Mavenlink helped Navigant increase efficiency to drive profitability.
There is nothing more predictable than change. It is, as they say, the one constant in the universe. However, the volumes of analysis and research on the subject of change only provide a peek at how change may impact our individual business. In other words, there is no magic wand solution for managing change that works predictably for everybody. Where would the fun in that be?
We’re in the age of both digital disruption and radical innovation, which can cause many professional services firms to cringe at the implications. Why? Because how these firms adapt to change determines their success. Adapting alone to simply fit in with a trend, however, will not be sufficient for this next wave of global technological disruption. So what kinds of changes can be expected? For professional services firms there are two to consider.
In any given project, there are many interrelated and moving parts—tasks, milestones, dependencies, costs, resources, deliverables—that need to be carefully managed. Adding to that, many times a project manager is concurrently managing many different projects, all with different scopes, priorities, resources, and stakeholders.
It's no surprise then that projects run into trouble every day. Sometimes, despite your best efforts, things go wrong. While you may know this to be true, when it’s...
Organizations are struggling to comprehend the impact of GDPR. They are faced with a barrage of often misleading, inaccurate or incomplete commentary from across the industry. It is time for many to stop, breathe and think before focusing on what is arguably the most significant change to data privacy there has ever been. GDPR is a lengthy piece of legislation. It took four years of debate and negotiation before the legislation was passed by the EU Parliament in April 2016. Legislators...
AMP is a brand ecosystem agency that architects cohesive brand ecosystems and digital products that grow businesses. It was important for AMP to find a tool that provided the leadership team real-time access to the health of client portfolios and the business. Enter, Mavenlink.
Too many projects fail because of a lack of communication. A report by PMI in 2013 stated that “$135 million is at risk for every $1 billion spent on a project. Further research on the importance of effective communications uncovers that a startling 56 percent ($75 million of that $135 million) is at risk due to ineffective communications.”
What elements create the effective leadership skills that are critical to managing digital disruption? Research from IMD suggests that certain leaders are equipped to thrive amidst today’s digital transformations. They possess certain skill sets and sensitivity to their team's and customers' needs and exhibit behaviors that exemplify the nature of Agile leadership: From IMD: “The research revealed that leadership effectiveness in disruptive environments shared many of the same...
We live in a networked economy where connections are currency and collaboration and teamwork have become the fundamental tools for today’s knowledge-based professional services firms. The success and rise of the collaborative economy underscores just how critical it is to be able to form and join highly productive teams. “The best team wins” has never been more true, and with digital disruption sitting on our doorstep, we’re collectively poised to move toward the future of work where all of...
Service organizations have a problem. A big problem. The business environment around them is rapidly changing and the complexity of managing their businesses is accelerating.
Most individuals think of capacity planning in terms of supply and demand in product-based industries; it equally applies to service industries and is a critical component of project management. Here are some steps companies and project managers can take to avoid nightmares.
AgilOne is the leading customer data platform for enterprise B2C companies. AgilOne's vision is to restore the personal relationships companies once had with customers before channel-specific marketing silos got in the way. Learn how Mavenlink and AgilOne joined forces to improve profit margins by 25%.
One thing about the New Year that we can be sure of is that there will be change. The marketplace, where we work, our own personal goals, and resolutions can put us in a state of flux and unknown.
Selling products and services successfully is totally dependent on how the product or service —the brand— is perceived. Everything about the brand sends a message and creates an impression.
Golden Spiral is an integrated marketing agency focused on meeting the unique needs of B2B companies in the technology arena. Established in 2011, the company excels at translating complex tech-driven offerings into market-focused solutions that speak to buyers' real needs.
In a recent Harvard Business Review article, research identifies seven key characteristics that make a task "procrastination-worthy." Learn how to combat these productivity-blockers and watch your work ethic soar.
The Gig Economy is growing, quickly. Many employees that once worked full-time jobs have opted out for a more independent and fluid role in today's contract workforce. Gig work is on the rise, and this blog discusses the challenges associated with managing contract workers as opposed to full-time employees.
Mavenlink's Founder and CEO, Ray Grainger, has recently been featured in Bruce Harpham's book Project Managers at Work. In the interview below, you can learn more about how Ray got involved in project management, and most importantly, how Mavenlink came to be.
In our most recent report, Mavenlink and ResearchNow joined forces to survey over 300 executives across a diverse range of industries to understand how on-demand workers are changing the way we do business. The research confirms that businesses in every sector are adapting to the reality of a gig economy.
Mondays are better when you come in refreshed. It’s all too common to see people with Monday blues, feeling ill at ease, having trouble focusing and thinking clearly, or generally seeming less motivated. When that happens, your projects become at risk: You may be slower to spot issues and less sharp at resolving them. In fact, here are all the ways poor sleep could contribute to a reduced quality of work.
Deloitte wanted to understand how brands could create a movement. They interviewed seasoned marketing professionals and reviewed all of the published materials on the subject. The entire article is here.
There is a variable that exists in every business venture, but is often misunderstood or overlooked completely - a component that when activated and integrated into a strategic plan produces not only corporate alignment but often a singular competitive edge and point of difference. It's the Vision.
Project management is riddled with complications. It is imperative to keep track of performance metrics throughout the entirety of a project's lifecycle. Keeping track of key performance indicators allows a more accurate understanding of project status, success, and profitability. Check out these 10 examples of key performance metrics that every project manager can't afford to miss.
Customer loyalty can seem elusive at times, going from fleeting to in abundance. There are multiple factors that impact a customer’s decision to remain loyal, especially within the services industry. Here are just a few of these factors and ways to improve customer loyalty.
A major challenge for most growing organizations involves establishing a healthy and positive company culture. It is extremely difficult to get the entire organization on the same page — learn how to overcome this collaborative challenge with the tips below.
Deloitte University Press has recently released their fifth annual report on Global Human Capital Trends. A few weeks ago we unpacked trend number one, this week we’ll focus on what kinds of leaders are for the future of work.
Moving systems and services to the cloud has many known business benefits. However, as relatively new trend, there are understandably still questions and concerns surrounding reliability, availability, and what parts of the business should be hosted in the cloud.
Deloitte University Press has recently released their fifth annual report on Global Human Capital Trends. In this article, we summarize key findings from the first of ten emerging trends presented in the Deloitte report.
Paragon Consulting, a Gold Certified Sitecore Partner, specializes in taking client websites to the next level with custom software development. Find out how Mavenlink helped Paragon boost profits on over 75% of their projects.
The digital age is driving major transformation in the workplace. These forces are altering nearly every aspect of business, not to mention, a new class of employee has emerged: the remote worker. Who are remote workers and how do they benefit our modern economy?
In services, there is a constant struggle to manage supply vs demand. A few questions to consider: Do you have the number of resources required to complete your work, and can you successfully handle taking on more work?
Project management challenges exist across a number of industries, business models, and circumstances. In today's economy, most business leaders need to be aware of project management best practices— chances are, they will come across a complex project within their own organization that requires PM expertise.