This article is excerpted from the exclusive Mavenlink ebook, Thriving in a Service Level Economy.
The Service Level Economy is forcing change, and a new basis of competition has formed as a result. We have reached the moment when incumbents must evolve to survive or risk losing business to more nimble firms with innovative business models.
The firm of the Service Level Economy thrives by adopting a new set of core values:
TransparencyService providers need to be relentless in the pursuit of real-time data surrounding their business, leading to deeper operational insights.
PerformanceWith increased visibility and control, providers must find new opportunities to improve efficiency, performance, and financials.
ScalabilityProviders must enable granular management of resources and skills so they can scale up and down at a moment’s notice.
AccountabilityTo satisfy high client expectations, service providers need to offer increased accountability by sharing real-time progress on goals and deadlines.
TrustAll of these combined lead to trust, the most critical element fueling long-standing relationships.
Service providers today need new models and strategies. They need new underlying systems that facilitate every aspect of their business. Tools aren’t enough. Service providers need a new philosophy.
To learn more about the future of services philosophy, download your exclusive ebook from Mavenlink, Thriving in the Service Level Economy.