Global research and consulting organization Service Performance Insight (SPI) Research recently published their 2019 Professional Services Maturity™ Benchmark, providing services businesses with critical insights and the trends shaping the industry.
The women who work at Mavenlink have come from myriad paths to get to the roles in technology they hold today. And they are critical to our company — their contributions shape our business strategy, product development, client success and our code.
Based in Orange County, California, APlus Interior Design & Remodeling is one of the largest construction companies offering interior design in southern California. With more than 30 years’ experience in custom remodeling of residential properties, APlus is a go-to solution for complete remodels from old home down to new home up.
Mavenlink Co-Founder and CCO Sean Crafts had the chance to sit down and pick the brain of entrepreneur Dharmesh Shah, the co-founder and CTO of HubSpot. Dharmesh’s personal resume is impressive; in addition to his work at HubSpot, he created a blog for software startups (OnStartups); has started and sold two other software companies; is an active member of the Boston entrepreneurial scene; and is an angel investor in over 30 startups.
Mavenlink CEO Ray Grainger recently had the opportunity to sit down with host Barry Kibrick of the PBS series Between the Lines. Ray discussed the challenges he has seen in other small to medium-sized businesses that are trying to compete on a larger scale, as well as the challenges he has encountered as an entrepreneur himself — and how he was able to solve them.
In the latest interview series of Between the Lines with Barry Kibrick, Barry interviews Robert Herbold, former Chief Operating Officer for Microsoft and Proctor & Gamble, and now managing director of the Herbold Group.
James Kouzes, author of The Leadership Challenge, shares his thoughts on becoming a leader during his recent interview with Barry Kibrick, host of the PBS series Between the Lines. James discusses many elements of effective leadership, including how to think forward, build trusting relationships, overcome adversity, and inspire enthusiasm.
In this exclusive interview, we talk with HubSpot CEO Brian Halligan, co-author of the bestsellingInbound Marketing: Get Found Using Google, Social Media and Blogs. We talked with Brian about how businesses can use an inbound marketing strategy and create compelling content to attract and engage their prospects and customers.
Tim Vanderhook, Myspace CEO and co-founder of global interactive company Specific Media, was interviewed by Barry Kibrick, host of the Emmy Award-winning series Between the Lines with Barry Kibrick. Tim gives us a firsthand account of what it is like to be an entrepreneur, the importance of effective leadership, and the passion required to succeed.
In this exclusive interview, we talk with Paul Roetzer, author of the bestselling The Marketing Agency Blueprint and founder and CEO of PR 20/20, a Cleveland-based marketing agency. We talked with Paul about why today's service agencies should focus on outcomes over outputs, and how focus on delivering exceptional service creates deeper connections and sustainable relationships with clients.
In this exclusive interview, we talk with business strategist, speaker and New York Times bestselling author Daniel H. Pink, about the importance of "upserving" customers and the importance of accountability and personalization.
Q: In your latest book, To Sell is Human, you talk about how it is more effective to "upserve" your customers rather than "upselling." Can you describe the difference and how "upserving" a customer can assist in cultivating client relationships, especially for sales...