Mavenlink Blog

How to Improve Customer Experience Through the Five C’s - Part 1

While the titles may have changed and adapted to industry trends over the years, all of us who work in services delivery are ultimately in the business of serving our clients and managing their customer experience (CX).

In a very telling statistic produced by our customer and partner, Qualtrics, 80% of CEOs believe their companies deliver a superior experience - while in reality, only 8% of their customers agree. Qualtrics has dubbed this the “Experience Gap.” It’s clearly a huge problem and...

5/28/20 7:30 AM in: Resource Management, Strategy, performance management

Understanding the Best Project Management Software

The right project management software can make or break the efficiency and performance of a team.

The best project management software will not only help you track where you are at any given time with a particular project, but it will also help you plan your resources in a way that minimizes the time it will take to complete a project, best utilizes employee time and skills, and maximizes profit and performance.

1/7/20 7:30 AM in: Project Management, performance management

10 Steps to Successful Process Governance

Consistency in execution and commitment to high quality of work are key success factors for every services business. Ensuring that all team members meet these standards can be difficult, but enforcing process consistency can make a huge difference.

12/10/19 7:30 AM in: Project Management, performance management

What is Project Management Software Used For?

When most people think about project management software, the first thing that comes to mind is task scheduling and tracking. However, a good project management software is much more than that.

Great project management software will help you design a wireframe for your project to organize, plan, track, and execute as efficiently as possible. It also helps you manage resources to optimize profit margins and performance.

11/7/19 7:30 AM in: Project Management, performance management

The Top 6 Pressures Facing Services Firms Blog Series: Client Expectations of Expedited Delivery

The services industry is experiencing new types of pressures that are changing businesses around the world. In this blog series, we will examine the six major pressures facing services firms today, their causes, and how you can successfully respond.

Read our previous entries about short-term, project-based work, remote teams, increased competition, and greater transparency.

8/20/19 7:30 AM in: Resource Management, performance management, Professional Services Automation

Top Features to Look for in Project Management Software

When most people think of project management software, they think of a centralized to-do list that organizes tasks and responsibilities. However, project management is about so much more than just task management.

7/25/19 7:30 AM in: Project Management, performance management

An Exclusive Look at Mavenlink’s 2019 State of the Services Economy Report

The services industry has experienced unprecedented levels of growth during the last several years and shows no signs of slowing down.

5/2/19 7:30 AM in: Project Management, Resource Management, Business Intelligence, performance management, Operational System of Record, Professional Services Automation

What is the Most Fundamental KPI for Services Businesses?

Today’s services businesses are facing shrinking project margins. In order to deliver each project as efficiently as possible, services firms are utilizing Key Performance Indicators (KPIs) more than ever.

4/9/19 7:30 AM in: Project Management, performance management

What is Performance Management?

Businesses that are able to optimize employee performance through performance management technology often thrive in the services industry. However, it is common to have large distributed workforces engaged in a variety of disparate objectives that can lead to employees losing sight of company goals.

3/19/19 7:30 AM in: Resource Management, performance management

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