How to Improve Customer Experience Through the Five C’s - Part 2
This is part 2 of a two-part blog about how your business can improve client experience (CX). Read part 1 on communication and consistency here.
This is part 2 of a two-part blog about how your business can improve client experience (CX). Read part 1 on communication and consistency here.
Most project managers naturally lean toward either waterfall or agile project management philosophies. Which you choose is probably dependent on how you experienced project management when you were first starting in the field, what types of projects you first worked on, and your natural comfort zone and approach to tasks.
The project lifecycle is a way of viewing the entirety of a project that establishes the steps to complete a project, helps maintain focus and momentum, and creates better defined high-level stages of completion. It helps to make sure different teams on a project can better coordinate their efforts while helping the project manager make more informed prioritization decisions.
What does the future of work hold in store for companies around the world? Understanding changing trends, new workforce demands, and the constantly shifting needs of industries can help organizations stay on top of the best ways to adapt and grow for consistent, predictable success.
To help businesses better understand and adapt to these changes, Mediaplanet's Future of Work has premiered to provide crucial insights.
Every consulting business has its own unique challenges across the services industry. However, successfully managing projects is a common challenge faced by every consulting firm. Finding creative solutions to delivering successful projects is the key to long-term success.
The ability to consistently and effectively manage the constant stream of projects that services businesses are delivering is critical for predictable and sustainable success. However, even the most skilled project manager can’t keep up without the aid of a reliable project management solution.
Whether we are ready for it or not, the digital workplace has arrived. During this current crisis, businesses and individuals around the world have learned to depend on digital technology to survive. Getting comfortable with using cloud-based technology to collaborate, communicate, and coordinate essential projects using a distributed workforce once had a steep learning curve, but now is common. For many firms, this represents an enormous opportunity to emerge from economic uncertainty with...
Whether your IT services organization is an internal department working to support a larger business or a standalone company, growth is a consistent goal and a measure of success. But with growth there will inevitably be complications and challenges unique to your business.
RPI Consultants provides expert software consulting and project leadership for enterprise level implementations of products and solutions. Find out how RPI decreased their administrative time by 20% with Mavenlink.
Employee turnover is a natural part of doing business, but the hectic and demanding nature of agency work can cause higher levels of churn than in other industries. While that may seem like it’s just part of the game, the financial toll associated with turnover is sobering. As detailed by the Society for Human Resource Management (SHRM), the cost to replace an employee is between six to nine months of that position’s salary.
The first step of writing an effective project proposal is to remember you’re not writing a contract and not writing a summary document; you’re writing a sales document that is meant to persuade the client that you’re the right choice to complete the work.
The services industry is experiencing new types of pressures that are changing businesses around the world. In this blog series, we will examine the six major pressures facing services firms today, their causes, and how you can successfully respond.
Read our previous entries about short-term, project-based work, remote teams, increased competition, greater transparency, and expectations of breakneck speed.
In 2020, marketers may find themselves learning a thing or two from sports teams. In this article, Jen Dodos explains how marketers can get their houses in order, maximize what they have, and keep their eye on the ball for a successful year.
When it comes to planning for the year ahead, we marketers are often inundated with lists of technologies to buy or processes to implement. While some of these suggestions can be useful, I think that in 2020, we should get back to basics. For the sports...
Does it seem as if, no matter how many improvements you make to your project management strategy, there’s always something holding your agency back?
Spreadsheets, both physical and digital, have long been an integral part of business processes. Today, programs like Microsoft Excel and Google Sheets are used by companies across every industry around the world for resource management, project management, accounting, and much much more.