Work From Anywhere, Deliver Work Everywhere

Today, companies everywhere are being forced to work differently. The sudden shift to remote work in response to COVID-19 has created a new norm. One that requires organizations to not only be there for customers just as they were before, but to be anywhere and everywhere clients need their services organizations to be.

This is what Mavenlink does. We deliver remote work, seamlessly. We have been doing it for years and we can help you do that for your clients.

How to Improve Customer Experience Through the Five C’s - Part 1

While the titles may have changed and adapted to industry trends over the years, all of us who work in services delivery are ultimately in the business of serving our clients and managing their customer experience (CX).

In a very telling statistic produced by our customer and partner, Qualtrics, 80% of CEOs believe their companies deliver a superior experience - while in reality, only 8% of their customers agree. Qualtrics has dubbed this the “Experience Gap.” It’s clearly a huge problem and...

4 Signs of Underutilized Resources (And How to Course Correct)

Effectively utilizing every resource for long-term success takes consistent effort. Sometimes, resource utilization rates can slowly slip, which can negatively affect projects and profitability. Without constant diligence and a resource management solution that reports and helps to improve utilization rates, it’s easy for resources to become underutilized, without either managers or team members themselves noticing.

Stay on the lookout for the following four signs that can alert you to when...

What Are the 4 Most Common Challenges for a Scaling IT Services Organization?

Whether your IT services organization is an internal department working to support a larger business or a standalone company, growth is a consistent goal and a measure of success. But with growth there will inevitably be complications and challenges unique to your business.

Client Success: RPI Consultants Decreases Admin Time by 20% With Mavenlink

RPI Consultants provides expert software consulting and project leadership for enterprise level implementations of products and solutions. Find out how RPI decreased their administrative time by 20% with Mavenlink.

Making Digital Work Even Easier

In early March, as the new work-from-home reality set in, our product and engineering teams wanted to help our clients in any way possible. There was no shortage of ideas on how we might build new capabilities in our product to help our clients and users in their WFH environments. Like any good exploration of what’s possible, the ideas leaned toward completely new product capabilities like building voice recognition software to capturing action items in remote meetings to creating a new...

New to WFH? Try These 13 Productivity Tips for Remote Work

Remote work has been steadily increasing around the world. In the past few weeks, it has exploded. Entire companies are 100% work from home. For some businesses, remote work is a common occurrence, but others may just be getting started.

4 Easy Ways to Reduce Employee Turnover at Your Agency

Employee turnover is a natural part of doing business, but the hectic and demanding nature of agency work can cause higher levels of churn than in other industries. While that may seem like it’s just part of the game, the financial toll associated with turnover is sobering. As detailed by the Society for Human Resource Management (SHRM), the cost to replace an employee is between six to nine months of that position’s salary.

How to Build Trustworthy Data Through Integration

Note: This is an excerpt from our ebook, “Forecasting and Optimizing Capacity: Why the Future of Your Business Depends On It.” Download the full ebook to learn more.

Most businesses are running systems that naturally generate valuable data. However, it may not be trustworthy unless steps are taken to verify the data.

The Top 6 Pressures Facing Services Firms Blog Series: Eroding Margins

The services industry is experiencing new types of pressures that are changing businesses around the world. In this blog series, we will examine the six major pressures facing services firms today, their causes, and how you can successfully respond.

Read our previous entries about short-term, project-based work, remote teams, increased competition, greater transparency, and expectations of breakneck speed.

8 Resource Management Mistakes Your Professional Services Company is Probably Making

When it comes to resource management, many professional services companies fall short. The resource planning, tracking, and analysis stage of project management is often overshadowed by task management and tracking. However, without effective resource management, professional services companies may be missing out on essential practices that can not only increase productivity, but also positively impact their profitability.

In 2020, Marketers Must Keep Their Eyes on the Ball

In 2020, marketers may find themselves learning a thing or two from sports teams. In this article, Jen Dodos explains how marketers can get their houses in order, maximize what they have, and keep their eye on the ball for a successful year.

When it comes to planning for the year ahead, we marketers are often inundated with lists of technologies to buy or processes to implement. While some of these suggestions can be useful, I think that in 2020, we should get back to basics. For the sports...

Preparing for Gen Z in the Workforce

Generation Z, those with birth years starting in the mid-1990s, has now come of age in the workforce and industries around the world. With them comes a new set of expectations for the work environment and their roles within companies.

Common Spreadsheet Problems (and How They Affect Business)

Spreadsheets, both physical and digital, have long been an integral part of business processes. Today, programs like Microsoft Excel and Google Sheets are used by companies across every industry around the world for resource management, project management, accounting, and much much more.

Retention Strategies for Millennials (& How to Keep Them Happy)

Millennials are not only the future of employment in the services industry, they have slowly become a major force within businesses everywhere. This generation of workers has forever changed the workplace environment and it is critical that companies understand how to meet their cultural expectations in order to retain them.